Collections/AR Associate/SAP Support

Support supervisor on day-to-day activities and deliverables of the US Collections Portfolio Responsible for Collections for the United States.

JOB DUTIES:

- Daily engagement with key Account Customers.
- Manage and execute Dunning Process.
- Follow up on disputes, deductions, late payments, issues which delay payment of invoice etc.
- Liaise with Customer Service group to enhance Customer experience by resolving timely open queries.
- Coordinate and support the preparation of periodic and ad-hoc reports for areas related to the assigned Customer Collection portfolio as requested by management.
- Identify issues and risks within the applicable areas and support their timely resolution by escalating issues to the Collections Lead as required.
- Liaise with the Credit Risk team daily on customer issues relating to order holds, delinquency financial concerns.
- Assist Collections Lead and Global Director to identify and implement process improvement initiatives and best practices.
- Leverage related systems and follow procedures to ensure robust compliance environment with SOX, internal controls, accounting policies and procedures.

SKILLS:

SKILLS/QUALIFICATIONS:

- Undergraduate degree in Finance/Accounting preferred.
- 0-2 years experience working in Accounts Receivable.
- Collections experience.
- Basic computer skills (eg Microsoft Word, Excel and Access) and hands on experience with ERP systems (Oracle, SAP, Polaris).
- Previous experience working in large multinational firm or Animal Health/Pharmaceutical industry (preferred, not required).
- Must have Pharmaceutical selection experience.
- Strong written and oral communication skills.
- Knowledge, insight, and experience in financial accounting.
- Capable of working independently and applying analytical skills in the collection processes.
- Experience in handling high volume account portfolios and balancing multiple priorities.
- Ability to work in culturally diverse teams.
- Customer focused with strong interpersonal and communication skills.
- Ability to leverage and build on skills to ensure operational excellence and service quality.