Collection Specialist/Debt Recovery/Call Centre

Collection Specialist/Debt Recovery/Outbound Call Centre/Customer Finance Collections
Stevenage

A leading mobile communications company are recruiting a Collection Specialist in Stevenage on a contract basis.

As the Collection Specialist you will be required to ensure the company debt risk is kept to a minimum by proactively outbound calling customers to negotiate recovery of doubtful debt. This role requires a dynamic person who is committed to the company's goals, with a passion for delivering excellent customer service, whilst ensuring the company collection process is maintained. You will also have the ability to minimise company exposure to debt whilst maintaining excellent quality in a customer centric environment. Ensuring all collection and retention targets are met or exceeded. Able to adapt to a changing environment to meet business needs.

Key responsibilities:
*Handle inbound escalation calls to provide an excellent customer experience
*Make outbound calls to customers within collection path requirements
*Ensure collection targets are met whilst maintaining high quality standards
*Update customer records accurately
*Increase direct debit penetration to increase monthly revenue
*Manage the relationship with the customer and collection agencies
*Actively work to retain customers
*Take ownership of customer issues/disputes ensuring full resolution
*Carry out other ad-hoc duties as required

Skills required:
*Possesses excellent telephone skills
*Demonstrates influencing and negotiation skills
*Ability to influence customer behaviour
*Takes ownership of resolution of customer issues
*Demonstrates an ability to "think out of the box"

This role would be suitable for anyone who has been working in a call centre environment that are happy working in a fast-paced environment.

If you are interested in the Collection Specialist position, please email.

Project People Ltd is acting as an Employment Business in relation to this vacancy.