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CMO Enrollments Officer (12 Month Contract) - Operation - RBC - Toront
Eingestellt von Royal Bank of Canada
Gesuchte Skills: Sales, Client
Projektbeschreibung
THIS IS A 12 MONTH CONTRACT ROLE. POSITION PURPOSE:
-Responsible for monitoring and responding to the requests being sent to our generic mailboxes, RBCX work lists and the Goldmine application. Responsible for the enrolment and maintenance of various CMO products.
-All responsibilities are in accordance with Code of Conduct, RBC Values and Guiding Principles ensuring adherence to Privacy principles
PRIMARY RESPONSABILITIES:
-Responsible for the fulfillment of enrolment and maintenance of various Cash Management Operations products.
-All responsibilities are in accordance with Code of Conduct, RBC Values and Guiding Principles ensuring adherence to Privacy principles
-Ensure enrolment/maintenance requests are attended to as per established SLA - 95% within 2 business days.
-Demonstrate Client First Initiative by being responsive to the needs of all areas in CMO and working together to add value to the customer.
-Identify potential efficiency gains on an ongoing basis and maintain a continuous process efficiency environment/mind set.
-Accept responsibility and ensure problem determination/resolution is handled promptly and efficiently and whenever necessary, assistance/escalation action is taken to resolve issues quickly.
-Ensure due diligence is placed when performing enrolment/maintenance activities as it relates to privacy breach incidents.
JOB SPECIFICATIONS
-Customer Service & Orientation
-Teamwork and Co-operation
-Adaptability/Flexibility
-Achievement Motivation
-Listening, Understanding and Responding
-Problem Solving/Analytical Thinking
-Information Seeking
-Conceptual Thinking
. Bilingual (English and French) would be an asset AUTHORITIES, IMPACT, RISK
-RBC Express
-Internal Applications (Goldmine, Shared Outlook mailboxes, CME, Entrust)
- Supports the following: Sales Force, GBSC, BSC, Account Manager, Associate Account Manager, Project Manager, and Product Manager
-Financial and reputational impact on clients and RBC if maintenance requests are processed inaccurately
-Authorized for Cross Border approvals
HOURS OF OPERATION:
Monday to Friday, with the flexibility in hours required between 8am to 6:30pm.
ABOUT RBC
Royal Bank of Canada is Canada's largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America's leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We employ approximately 78,000 full- and part time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 39 other countries. For more information, please visit our website.
DIVERSITY AND EQUAL OPPORTUNITY EMPLOYMENT
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status or any other legally-protected factors.
JOB SUMMARY
CITY: Toronto
WORK HOURS/WEEK: 37.5
WORK ENVIRONMENT: Office
EMPLOYMENT TYPE: Contract
CAREER LEVEL: Entry Level
PAY TYPE: Salaried
REQUIRED TRAVEL (%): 0
EXEMPT/NON-EXEMPT: N/A
PEOPLE MANAGER: No
JOB POSTING END DATE: 11/04/2015
REQ ID: 100161
-Responsible for monitoring and responding to the requests being sent to our generic mailboxes, RBCX work lists and the Goldmine application. Responsible for the enrolment and maintenance of various CMO products.
-All responsibilities are in accordance with Code of Conduct, RBC Values and Guiding Principles ensuring adherence to Privacy principles
PRIMARY RESPONSABILITIES:
-Responsible for the fulfillment of enrolment and maintenance of various Cash Management Operations products.
-All responsibilities are in accordance with Code of Conduct, RBC Values and Guiding Principles ensuring adherence to Privacy principles
-Ensure enrolment/maintenance requests are attended to as per established SLA - 95% within 2 business days.
-Demonstrate Client First Initiative by being responsive to the needs of all areas in CMO and working together to add value to the customer.
-Identify potential efficiency gains on an ongoing basis and maintain a continuous process efficiency environment/mind set.
-Accept responsibility and ensure problem determination/resolution is handled promptly and efficiently and whenever necessary, assistance/escalation action is taken to resolve issues quickly.
-Ensure due diligence is placed when performing enrolment/maintenance activities as it relates to privacy breach incidents.
JOB SPECIFICATIONS
-Customer Service & Orientation
-Teamwork and Co-operation
-Adaptability/Flexibility
-Achievement Motivation
-Listening, Understanding and Responding
-Problem Solving/Analytical Thinking
-Information Seeking
-Conceptual Thinking
. Bilingual (English and French) would be an asset AUTHORITIES, IMPACT, RISK
-RBC Express
-Internal Applications (Goldmine, Shared Outlook mailboxes, CME, Entrust)
- Supports the following: Sales Force, GBSC, BSC, Account Manager, Associate Account Manager, Project Manager, and Product Manager
-Financial and reputational impact on clients and RBC if maintenance requests are processed inaccurately
-Authorized for Cross Border approvals
HOURS OF OPERATION:
Monday to Friday, with the flexibility in hours required between 8am to 6:30pm.
ABOUT RBC
Royal Bank of Canada is Canada's largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America's leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We employ approximately 78,000 full- and part time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 39 other countries. For more information, please visit our website.
DIVERSITY AND EQUAL OPPORTUNITY EMPLOYMENT
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status or any other legally-protected factors.
JOB SUMMARY
CITY: Toronto
WORK HOURS/WEEK: 37.5
WORK ENVIRONMENT: Office
EMPLOYMENT TYPE: Contract
CAREER LEVEL: Entry Level
PAY TYPE: Salaried
REQUIRED TRAVEL (%): 0
EXEMPT/NON-EXEMPT: N/A
PEOPLE MANAGER: No
JOB POSTING END DATE: 11/04/2015
REQ ID: 100161
Projektdetails
Geforderte Qualifikationen
-
Kategorie:
IT Entwicklung, Marketing/Vertrieb