Cloud Support Engineer

SUPPORT ENGINEER IRVING, TX 12 MONTH CONTRACT

Did you know that Gartner has positioned COMPUCOM as #1 in its Magic Quadrant for End-User Outsourcing? Come work for the leader today!

Currently we re looking for a self-driven and technology focused professional to support customer cases relating to cloud computing, virtual networking, general connectivity, and related.

OVERVIEW:

- Acts as the final point of escalation and resolution for technical support.
- Provides advanced technical support to developers, corporate customers and end users for complex products, including highly escalated issues.
- Provides support via telephone, written correspondence, and electronic media.
- May act as technical lead and provide technical training, coaching, and mentoring to other engineers.
- May provide limited consulting to internal or external customers.
- May research technical documents and feature lists.

QUALIFICATIONS:

- 4 years work related experience required
- Basic Networking experience(TCP/IP, routing, DHCP, DNS)
- Remote Desktop experience
- Storage
- Solid understanding of other standard computer science concepts /
- Strong knowledge of PC hardware and technical proficiency in relevant operating systems, applications, and/or languages
- Exceptional customer service, communication, problem solving, and technical writing skills required
- Programming and debugging skills
- Associate's degree in a technical field or equivalent combination of education and experience
- Work schedule subject to change

CompuCom, the leading IT outsourcing specialist, delivers IT your way. Our clients like working with us because they know that, with CompuCom, its all about you. Our unique ITSM strategy blends your data center, network, voice, and end user computing environments in an innovative fashion. This radically simplifies your IT, allowing you to focus on growing your business and serving your customers. We are highly regarded by worldwide and regional organizations alike for our pragmatic approach, best practices, and highly skilled workforce. This balance provides the perfect alternative to address the evolving challenges facing you, today and in the future. More than a trusted advisor, CompuCom is your trusted doer. To learn more, visit our website.