Cloud Engineer

MAIN RESPONSIBILITIES:

- Provide operational & technical support & maintenance for Cloud based platforms across the Liberty Global group.
- Operational, initiative and project based activities.
- Availability management adhering to business defined SLA's.
- Preventative systems maintenance, including patch management, security management & system integrity checking.
- Cloud system builds ensuring server hardening procedures are followed in line with documented process
- Cloud system decommissions ensuring data destruction procedures are followed in line with documented process.
- Pro-active systems performance capacity management.
- Pro-active systems obsolescence management.
- Extensive automation Scripting using various tools and technologies.
- Participate in vendor service reviews.
- Testing Disaster Recovery ability.
- Providing Cloud technical support & guidance to application support teams.
- 24 x 7 Callout to support the cloud platform
- Take personal ownership of tasks & work streams delegated by manager and manage through to completion with an emphasis on timely closure.
- Ensure operational processes are defined and continuously reviewed with supporting version-controlled documentation.
- Regular travel to Liberty Global sites, unsociable hours & overnight stays where appropriate.
- Occasional travel to offsite vendor locations for service reviews and/or technology briefings.
- Contribute to and has ownership of, both individual & team objectives.
- Ensure problem & request related work is channelled via appropriate systems so that reporting stats can be measured.
- Ability to manage time effectively & prioritise both operational and project workloads.
- Provide activity based reporting at intervals defined by manager and/or team leader.
- Ensure compliance with relevant standards eg ITIL, Sarbanes Oxley, ISO 17799, COBIT & auditing authorities (internal & external). Taking timely action to Remedy any deficiencies and/or risk areas.
- Energy and passion in order to achieve stretching objectives
- Process Driven, always looking for improvements and leading change.
- Understanding of and passion for delivery of excellent service to internal & external customers
- Build and maintain effective collaborative relationships across all business divisions including Technology
- A strong understanding of Liberty Global systems, products and services
- Able to negotiate with both customers and IT Service providers
- Creative, imaginative and innovative thinking relating to problem solving and new opportunities
- Understanding of broader business environment and organisation
- Able to work on own initiative