Clinical Services Business Analyst, Health Insurance Experience

CLINICAL SERVICES BUSINESS ANALYST SEATTLE, WA CONTRACT OPPORTUNITY

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The Clinical Services Business Analyst applies analytical skills, project management, and subject matter expertise in medium-sized projects to identify opportunities for improvement, design solutions, and manage improvement efforts to a successful conclusion. Quantifies and describes improvement opportunities by leading the process analysis activities, working effectively with business and technical subject matter experts across organizational lines, bringing a business-oriented but cross-functional perspective to leadership and project teams resulting in a total system solution that meet goals and objectives.

Clinical Services Senior Business Analyst is responsible large-scale efforts and for coaching and training Business Analysts in formal techniques and methods.

MINIMUM REQUIREMENTS

- Bachelor s degree in business management, computer science, healthcare administration or related field and 3 years experience in defining and analysing business requirements, process modelling, functional systems design or configuration and/or acceptance testing or equivalent combination of education and experience
- Experience with health insurance or general health industry
- Ability to perform analysis of medium scale business efforts including the ability to discover and describe the current state situation, understand strategic business goals, design and articulate future state, perform gap analysis and make recommendations to business leadership that meet goals and requirements
- Ability to facilitate data and requirements gathering activities within small to medium sized groups
- Ability to understand, translate and communicate technical and complex ideas and situations to a wide variety of audiences
- Demonstrated experience in documentation and modelling of analysis activities through formal techniques including ISO/IEC standards, agile story cards, or other formal methods
- Experience with business modelling processes through process mapping, use cases, gap analysis, SWOT, FMEA, RASCI, and Ishikawa diagrams
- Strong testing documentation through test cases and test plans skills
- Ability to utilize Business Analysis tools, including strong proficiency with Microsoft Office Suite; Excel, Visio and PowerPoint
- Experience in coaching and training other business analysts
- Ability to perform analysis of large scale cross-divisional business efforts including the creation of influential dashboards and presentations that use information to influence senior leadership on business trends and strategies
- Ability to lead analysis activities for projects and planning and documenting work through project management artifacts such as stakeholder diagrams, business cases, requirements management plans, and project plans and schedules
- Knowledge of formal process improvement methodologies such as Lean, Lean Six Sigma, or Six Sigma preferred
- Knowledge of Agile software development or project management methodologies preferred
- Certified Business Analyst Professional (CBAP), Certificate of Competency in Business Analysis (CCBA) preferred

GENERAL FUNCTIONS AND OUTCOMES

- Works with leadership to triage and evaluate Work Requests to determine appropriate course of action.
- Prepares and submits Work Requests and Business Cases for approval by appropriate governance committees as directed.
- Works with IT and other groups to prioritize work requests, obtain information, remove obstacles, and manage them to a successful and timely conclusion. Keeps management and team informed of work request status, progress, risks, and issues.
- Participates in projects as a team member, and/or makes significant contributions to team effectiveness by improving the methodology, tools, and/or internal processes.
- Business Analysis and Business Process Engineering (BPE) Consistently uses Business Analysis and BPE methods, templates, and related tools to produce timely, high-quality deliverables for initiatives. All deliverables will conform to defined standards, contribute to the initiatives success, and are effectively used by others in the organization.
- Applies analytical/quantitative approach to problem solving - knows how to obtain and use data, and comfortable with statistical concepts.
- Creates cost savings reports, (ROI, NPV) for process improvement efforts and updates as necessary for internal customers.
- Performs and baselines Quality and Production data for functional areas within Clinical Services.
- Provides ideas for potential improvement opportunities and cost savings and follows through with supporting analytical investigation, measurements and reporting.
- Analyzes and creates requirements for improving or replacing manual or computerized systems and procedures to meet user needs and to achieve greater corporate operating efficiency.
- Develops realistic and useful plans and schedules for completion. Accountable for the completion of tasks, problem resolution, meeting or exceeding deliverables, and keeping leaders apprised of progress across all locations.
- Supports the preparation of status reports and other project reports and presentation of information to organizational leadership, project teams and client/customer groups.
- Considers the cross-functional impacts of change while creating all deliverables and supporting related decisions. Smoothly manage boundaries and hand-offs.
- Drives process development and improved workflow efforts. Improves personal and team work approaches as a continual process improvement focus in line with management s stated priorities. Documents internal processes as needed to ensure understanding by others.
- Independently identifies process and business improvement opportunities, conducts extensive cost-savings analysis, develop plans of action, implements plan, analyses results and money saved.
- May oversee the work of less experienced analysts.

Dallas-based CompuCom Systems, Inc. is a leading provider of end-user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.