Client Support Specialist - Helpdesk Job

CLIENT SUPPORT SPECIALIST needed for a contract opportunity with Yoh's client located in Norristown, PA.

THE BIG PICTURE - TOP SKILLS YOU SHOULD POSSESS:

- Helpdesk
- Windows 7
- Advanced Troubleshooting

WHAT YOU'LL BE DOING:

- Provide advanced troubleshooting for issues that appear to be related to the base client operating system or any of the applications that are included in the standard client image.
- Coordinate and manage small to medium size internal support initiatives and projects.
- Technical liaison between Desk-side support (L2) and Advanced Technology Team (L3).
- Responsible for developing and enforcing the use of SOP's for Help Desk support operations.
- Participate in developing best practices for improving efficiencies of the Help Desk support activities.
- Perform data analysis for improving Help Desk support operational efficiencies.
- Evaluate documented resolutions and analyze trends for ways to prevent future occurrences.
- Responsible for developing and implementing problem management methodology and associated reporting for Help Desk operations.

WHAT YOU NEED TO BRING TO THE TABLE:

- Three (3+) years of Help Desk experience
- Proficient in all Windows Client Technology Support
- Experience in managing the full life cycle of Windows problem resolution
- Experience in process improvement
- At least one Windows Platform Certification
- Experience in a fast-paced, dynamic and SLA-driven environment
- Extensive experience in Windows 7 platform and core Enterprise applications

BONUS POINTS! PREFERRED QUALIFICATIONS:

- Previous Supervisor or Team Lead experience

IF THIS SOUNDS LIKE YOU, APPLY NOW!

RECRUITER: Diana Allen

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

J2W: INFOTECH

Tax Term: CON_W2

J2WNWIT

Ref:

Enterprise: IT & Telecom