Client Support Services Analyst

Our client is looking or a Client Service Analyst for their Technical Support group. The position will provide advanced, client-centric technical support and training to internal and external customers in a face-paced, highly technical, and professional environment.

RESPONSIBILITIES

- Provide front-line response to solve technical problems for users, including monitoring emails and incoming calls, thoroughly documenting issues, and escalating to Tier-Two support as appropriate.
- Provide training for applications and products; develop methods to optimize use of hardware, software applications, and other technology-related tools through the development and delivery of training programs and training tools.
- Respond promptly to requests for support and services and provide follow-through to Tier-Two Support and Project Managers.

QUALIFICATIONS

- Bachelor's degree in business or computer related field, or combination of education and experience
- Minimum of two (2) years of related work experience
- Excellent written and verbal communication skills and problem-solving skills; ability to orally present materials to others on phone or in person.
- Ability to develop and maintain effective working relationships with team members, Member Firms, Carriers, and vendors
- Exceptional organization skills, ability to deal with changing requirements/priorities, and follow through and manager multiple projects
- Experience with Microsoft operating system and the Microsoft Office suite, Customer Relations Management (CRM) systems, security software, hardware configuration, computer and software troubleshooting/maintenance, HTML website editing, and basic Active Directory