Client Services Relationship Custody Investment Manager

Client Services Relationship Custody Investment Manager

A leading global custodian bank seeks a client services professional with a background of working with investment management clients, ideally from a custodian perspective.

ROLE

The Client Service Representative acts as the principle point of contact and advocate (for both investment managers and partners) for any custody service delivery issues or concerns.

The Client Service Representative fully understands investment manager expectations regarding custody service delivery and is ultimately responsible for ensuring complete client satisfaction specific to the custody service offering.

The Client Service Representative performs the principle responsibilities in line with documented procedures and "best practice" guides.

PRINCIPAL RESPONSIBILITIES

The principle responsibilities of the Client Service Responsibilities may include, but may not be limited to, the following;

Client Service Management

*To act as the primary point of contact for all custody related queries from the Investment Manager.

*Responsible for maintaining and enhancing service provided to the Investment Manager.

*Ownership, management and resolution of all Investment Manager queries.

*Awareness of transition activity linked to the Investment Manager

*Identifies and manages resolution of service delivery root causes.

*Initiates frequent, proactive communication with the Investment Manager daily contacts to verify perceived levels of satisfaction and demonstrate proactive service.

*Participates in Service Reviews as required.

*Build and maintain strong relationships with all internal partners.

Risk Management

*Maintain and monitor all investment manager data and standing instructions.

*Monitoring and resolution of cash and stock exceptions.

*Ensure day to day funding requirements are in line with investment manager standing instructions.

*Resolves all ASL situations in a timely manner.

*Ensure compliance with all NT risk policies and adherence to 'Best Practice' documents.

Account Administration

*Coordinates/manages sub-account openings as directed by the Investment Manager

SKILLS/EXPERIENCE

*Excellent Global Custody operational knowledge

*Proven Client Service expertise

*Ability to work under pressure to achieve the multiple daily deadlines for client deliverables, with a mature approach.

*Ability to work within a team.

*Ability to plan and prioritise their day to day workload to meet client deadlines.

*Good written and oral communication skills essential to the role.

*Ability to review and resolve daily queries.

*Demonstrates an excellent understanding of risk associated with the role.