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Client Services Executive

Eingestellt von Networking People (UK)

Gesuchte Skills: Client, Cms

Projektbeschreibung

CLIENT SERVICES EXECUTIVE - LEXISNEXIS

ROLE PROFILE:

The Client Services Executive (CSE) in this role is responsible for the day to day running of our Find a Chartered Accountant (FaCA) product, website and directory. FaCA was launched in Jan 2013 in partnership with the ICAEW.

The CSE will also work on other onlinedata, administration, help with customer queries, etc.
- Provide Management Information reports/statistics cyclically and on demand.
- Liaise with customers about the accuracy/benefit of their listing in the FaCA directory.
- Liaise with the ICAEW Business Advice Service team to ensure that their needs are met and they are happy with the service being provided.
- Help to coordinate/test online and Back Office developments via an external development team.
- Understand and communicate interdependencies between separate projects in order to optimize resources and improve the efficiency of the organization
- Be able to quickly evaluate and incorporate changes and communicate impacts to customers
- Meet with product/project stakeholders to provide progress reports and insight/analysis
- Solicit feedback, evaluate and incorporate as appropriate
- Identify and makes recommendations for improvement to existing processes and procedures
- Work closely with development to rectify system issues
- Expected to undertake other duties

SPECIALIST KNOWLEDGE/SKILLS REQUIRED

- Graduate level or equivalent
- Strong interest in data quality
- Close attention to detail
- Proven ability to deliver results in a dynamic environment with changing and multiple priorities
- Familiarity with CRM/CMS systems and data maintenance
- Strong spoken and written communication skills
- Experience working directly with customers
- Proven problem solving ability
- Ability to build and maintain positive rapport with colleagues and stakeholders at all levels
- Ability to work effectively through others and interface persuasively with other individuals throughout the organization
- Pragmatic, self-directed and self-disciplined
- The versatility to work on several projects at once and prioritize their own time.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    IT Entwicklung, Webentwicklung

  • Skills:

    client, cms

Networking People (UK)