Client Service Representative Job

CLIENT SERVICE REPRESENTATIVE needed for a CONTRACT opportunity with Yoh's client located in HOUSTON, TX

THE BIG PICTURE - TOP SKILLS YOU SHOULD POSSESS:

- Knowledge of Microsoft Outlook, Word, Excel
- Proficient in 10 key
- Administrative or customer service experience

WHAT YOU'LL BE DOING:

- Receive/process customer orders for cylinder gas and hard good products
- Enter orders into system in a timely/accurate manner
- Communicate with fill plant managers and cylinder dispatchers in the event of late/unscheduled orders
- Reinforce order cutoff time with customers; advise sales representatives in the event of recurring non-compliance by any customer
- Obtain fill plant manager approval prior to committing delivery of late orders to customers
- Identify customer special delivery requirements on individual orders; initiate set-up of recurring delivery requirements on customer accounts
- Take responsibility for service to assigned accounts; understand requirements of major customers
- Receive/resolve or forward complaints/requests promptly
- Review cylinder short sheets; advise customers of shorts and/or missed orders in advance of delivery
- Communicate resolution plan for shorts or missed deliveries to fill plant managers and cylinder dispatchers
- Act as liaison between customer/operations teams to ensure satisfactory resolution whenever possible
- Notify sales representative immediately if customer expectations cannot be met
- Enter cylinder delivery; return information to system promptly/accurately

WHAT YOU NEED TO BRING TO THE TABLE:

- High school diploma (GED)
- Excellent skills of Microsoft Outlook, Word, Excel
- Minimum 40 wpm typing; proficient in 10 Key
- Bonus Points! Otherwise Known As Preferred Qualifications:
- Background in medical field, previous clinical experience a plus
- Knowledge of SCOUT, Oracle Coris+ a plus

WHAT'S IN IT FOR YOU?

- Get the chance to work with a diverse group of professionals in a Dynamic Company.

OPPORTUNITY IS CALLING, APPLY NOW!

RECRUITER: Marianne Mauleon

Yoh, a DayMONJOB

TAX TERM: CON_W2J2WBRSTL

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SFSF: PROF