Client Service Representative Job

CLIENT SERVICE REPRESENTATIVE IS needed for a long term CONTRACT position with Yoh's client located in BATON ROUGE, LA

THE BIG PICTURE - TOP SKILLS YOU SHOULD POSSESS:

- CSR and General administrative skills

WHAT YOU'LL BE DOING:

- Greeting walk-ins, mailing invoices, distributing mail, coding freight bills for payment processing, matching and filing of customer orders/CSR supporting documents, answering the phones, data entry of pure gas orders based off read sheets
- Ensure compliance with administrative portions of Cylinder Operations Code of Service
- Receive and process customer orders for cylinder gas products via phone, fax, email, EDI, E-commerce
- Enter orders to system in a timely and accurate manner, in advance of established order cutoff time
- Communicate with fill plant managers and cylinder dispatchers in the event of late or unscheduled orders
- Reinforce order cutoff time with customers; advise sales representatives in the event of consistent non-compliance by any customer(s)
- Obtain fill plant manager's approval prior to committing delivery of late orders to customers -Identify customers' special delivery requirements on individual orders; initiate set-up of recurring delivery requirements on customers' accounts
- Take responsibility for service to assigned accounts; understand requirements of major customers
- Daily invoicing of customers orders
- Receive and resolve customer complaints promptly, in accordance with local or regional processes
- Review cylinder short sheets each morning; advise customers of shorts and/or missed orders in advance of delivery
- Communicate resolution plan for shorts or missed deliveries to supervisor
- Act as liaison between customer and operations teams to ensure satisfactory resolution whenever possible
- Notify sales representatives immediately if a customer's expectations cannot be met -Identify cylinder gas line items at List pricing at order entry; ensure resolution prior to billing
- Enter cylinder delivery and return information into system promptly and accurately
- Ensure customer special invoice handling requirements are fulfilled, where applicable
- Perform assigned cylinder desk audits; document in accordance with cylinder audit policies
- Initiate cylinder desk audits in response to customer cylinder disputes; report results in standard format
- Prepare cylinder balance adjustment request forms to correct transactional errors discovered during desk audits; forward to sales associate to initiate approval and system entry process -Meet or exceed company's safety standards; actively promote safety in the workplace
- Attend all safety meetings -Comply with all safety, sales and administrative policies/procedures
- Meet own individualized training requirements -Meet or exceed customer satisfaction goals at local/regional level -Ensure compliance with FDA requirements, where applicable

WHAT YOU NEED TO BRING TO THE TABLE:

- Ability to meet or exceed customer satisfaction goals at local/regional level
- Ability to ensure compliance with FDA requirements, where applicable

IF THIS SOUNDS LIKE YOU, APPLY NOW!

RECRUITER: James Dangler 

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

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