Client Service Analyst - Corporate Actions - Investment Bank

CLIENT SERVICE ANALYST - CORPORATE ACTIONS - INVESTMENT BANK

My client, a Tier 1 Investment Bank, is looking for a Client Service Analyst with Corporate Actions experience to join on a contract basis. The client services team is made up of Corporate Action and Income subject matter experts, who have a strong proven skill set in Client Service and Relationship Management.

KEY RESPONSIBILITIES:

- Own and Resolve Equity/Synthetic/Debt, Corporate Action & Income, E-mail and Telephone queries.
- Maintain BAS Query, Root Cause, and Reporting Metrics.
- Relationship Management of clients and stakeholders - including client visits and presentations.
- Maintain all BAS controls and end of day checks/handovers.
- Produce and distribute weekly BAS Reporting.
- Effective Problem solving to maintain good client/stakeholder relationships.
- Create and provide solutions for clients/stakeholders that balance the short and long term
- Host, and minute, Monthly relationship management calls with the firm's internal/external stakeholders.
- Effective management of client/stakeholder expectations.
- Collaborate with Global BAS team members to ensure Global consistency and client service vision.