Dieses Jobangebot ist archiviert und steht nicht mehr zur Verfügung.
Vakante Jobangebote finden Sie unter Projekte.

Client Service Administrator - Bournemouth - Immediate Start

Eingestellt von Hays Plc - JP Morgan

Gesuchte Skills: Client, Support, Cs

Projektbeschreibung

Here at JPMorgan, we are looking for a Client Services Administrator to join the Asset Managers and Insurance Companies division, based in Bournemouth. The team work in partnership with Large UK based Asset Manager Clients to ensure agreed service levels are met and future needs understood.

KEY RESPONSIBILITIES:

The Client Service Administrator is the main contact for client queries and is a point of contact for the escalation of issues. This requires the CS Administrator to forge strong relationships both with the client and across operational areas in order to ensure adherence to client requirements and agreed service levels.

- Usual business enquiries from the Client and it's Middle Office for all products delivered from Bournemouth eg Custody, FX, Cash products
- Act as central contact point for support to product areas that might touch the client such as Investment Operation Services, Fund Accounting, Fiduciary, Compliance reporting, Collateral management
- Oversight and support of client Fund launch activities, mergers and closures and other client strategies
- Client reporting
- Oversight of offshored functions
- Client Service COEs first point of escalation
- Review of client MIS including data drill-down analysis
- Input into Service Plan documents
- Maintenance of Client Account Profiles
- Provide subject matter expertise for or at client visits, surgeries or general client training
- Enquiry capture and analysis via Service Portal and Capacity planning tools
- Preparation of Audit Confirmation data
- Billing enquiries
- Monitoring of department and client KRI's
- Develop thorough understanding of client and act as escalation point to other team members

SPECIFIC SKILLS REQUIRED:

- Client Service Skills
- Problem Solving and Analytical Skills
- Ownership and Initiative
- Communication Skills (written and oral)
- Results Focus
- Team Work
- Influencing and Networking Skills
- Organisational Skills
- Adaptability and Change Management

LOCATION:

Chaseside Campus, Bournemouth

On offer is an initial 3 month role paying a competitive hourly rate.

Please send you application to Ella-Jayne Anderson - with the Reference Number 180506

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Hays Plc - JP Morgan