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Client Operations Representatives/Customer Service Co-Ordinator

Eingestellt von Hyphen

Gesuchte Skills: Support, Client

Projektbeschreibung

Client Operations Representatives/Customer Service Co-ordinator -Basingstoke 12 Months initially - £10 per hour

Purpose Of Role:
Provide specialist support to existing and potential Elevate customers to ensure their journey is as smooth as possible, contributing to the development of profitable new business and relationships by taking ownership of all enquiries, providing technical support on more complex Elevate queries and provide training and coaching support to internal and external users.

Skills and Experience:

Experience of working with IFA's on Elevate including platform navigation & product queries
Up to date Wrap/Platform Industry knowledge
Good understanding of regulatory requirements.
Effective customer relationship management
Consistently Excellent customer service delivery skills
Excellent customer behaviours - ownership, empathy, resolution
Strong verbal and written communication skills
Full understanding of AXA Wealth proposition.
Flexibility/adaptability to cope with change
Planning and organisational skills
Process improvement skills
Experience of working within a customer facing, financial services environment

It is essential you have commercial experience of the above. If you're interested in this vacancy, please forward your CV to Matthew Taylor for review.

Applicants should show all relevant skills on their CV.

Please send CVs for a quick response to: (see below)

Hy-phen Limited is acting as an Employment Business in relation to this vacancy.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Hyphen