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Client Manager - Transaction Banking - Customer Journey - London - £35

Eingestellt von Campion Willcocks Limited

Gesuchte Skills: Client, Support

Projektbeschreibung

ROLE - Client Manager - Transaction Banking - Customer Journey - London - £350/day

PURPOSE OF THE PROGRAMME

Our client, a leading UK retail bank require the services of a Client Manager to work on a project to identify Transaction Banking (TB) as a key area of focus for driving growth. Investment in TB capabilities is a critical enabler to maintaining the Group's position as a leading Commercial and Corporate Bank and to achieve the strategic objective of becoming the leading UK House Bank' for Transaction Banking.

This programme will focus on channel enhancements across TB to support the customer value proposition delivered within the wider programme.

CORE SKILLS

The purpose of the role is to explain to customers face to face/by telephone the process and changes their accounts/customer service approach will undergo when migrated from CAP to rCBS, coupled with other planned changes. 

The five key Accountabilities/Deliverables are:

- fully understand  the changes each customer in their portfolio will undergo. 
- Develop a contact plan for their portfolio. 
- Implement plan through engaging with customers (face to face or phone as appropriate)
- Record and manage progress using Customer tracker system
- Escalate any issues raised by customers to programme where appropriate.

Core skills required are:

- Strong interpersonal skills
- Good banking knowledge. 
- Strong communication skills
- Attention to detail
- Customer facing experience.

DESIRED SKILLS

- Experience dealing with Corporate preferred 
- Ability to adhere to processes. 
- Self motivated/managed. 
- Ability to prioritise workload. 

ADDITIONAL INFORMATION

Customer Migration Managers (CMMs) will work as part of a team engaging with over 20,000 customers.  This role has been successfully deployed on previous migrations (MAFI/Release C/Complex).  As the customer journey is being looked at holistically, the CMMs will also walk the customers through other changes that will impact them such as Verde, Strategic Online Channel and Jigsaw for example. 

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Campion Willcocks Limited