Claims Representative Job

CLAIMS REPRESENTATIVE needed for a CONTRACT opportunity with Yoh's client located in SANTA ROSA, CA.

THE BIG PICTURE - TOP SKILLS YOU SHOULD POSSESS:

- Strong Customer Service Orientation

WHAT WILL YOU BE DOING:

- Answer inbound customer calls regarding new and existing service requests
- Assist in understanding and evaluating warranty coverage
- Document all calls
- Process claims for homeowners and assist with warranty coverage inquiries
- Create work items from Claims and/or work orders
- Cancel or re-open claims or work orders
- Provide homeowners with all relevant information pertaining to the contract, claims or work order.
- Handle various dispatch activities
- Resolve homeowner and contractor scheduling conflicts
- Be given the chance to progress through the organization at a rapid pace, depending on your aptitude and open position

WHAT YOU NEED TO BRING TO THE TABLE:

- High school diploma
- Typically has zero to two (0-2) years Customer Service experience in a call center environment.
- Good listening, verbal and written communication skills
- Proven customer service skills
- Good organizational skills with the ability to multi task, prioritize and follow up
- Ability to overcome objections.
- Good problem solving and conflict resolution skills.
- Good stress tolerance.
- Working knowledge of Microsoft Office

WHAT'S IN IT FOR YOU?

- This will be a great chance working with one of the global leaders in the Mortgage and Real Estate industry! Great people, good working environment, etc.

DISCOVER ALL THAT'S POSSIBLE WITH YOH. APPLY NOW.!

RECRUITER:Jill Cyrene Maravilla

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

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