Citrix System Analyst (Braine)

Je functie: Mission responsibilities:

- Coordinates, administers and performs Citrix installations, configurations, troubleshooting and maintenance.
- Assists with development of Citrix farm deployment, support and maintenance procedures.
- Troubleshoots and resolves complicated issues within Citrix systems, applications and hardware environment. Acts as 3rd level escalation support as required.
- Assists with assessing and implementing vendor supplied upgrades, patches and virus updates as related to Citrix farm.
- Work and partner with internal and external contractors and support personnel to ensure proper transitioning and on-going support of operational tasks
- Incident management. Ensure that all HD calls are resolved within defined SLAs and all calls to be correctly allocated or escalated in line with defined escalation procedures.
- Assist project and architecture teams to understand Citrix requirements and define appropriate hardware and software configurations.
- Utilization and maintenance of software tools to monitor and manage Citrix farm, capacity and performance.
- Performs system testing and associated regulatory validations of Citrix environment
- Kepp aware of new technologies and maintain knowleadge.
- Suggest and help realisation of improvement and/or new implementation based on redesign, problem solving, new technologies or features to improve the Citrix, Data Center and server team agility,performance and reliability.

Je profiel: Specific professional/technical expertise and key skills required:

- 3 to 5 years demonstrated work experience in Windows Servers Environment.
- more than 2 years demonstrated work experience in the design, implementation and support of Citrix environment
- Experience in regulated and process focused computing environment preferred
- Experience in hardware (VMware) and software virtualisation (AppV) preferred
- Strong knowledge of Microsoft Operating System and affiliated software components, services, protocols and technologies.
- Strong knowledge of Citrix environment for configuration, performance, capacity and fault management
- Must work well in a team-orientated, highly dynamic environment
- Possess strong diagnostic and analytical skills, with a proactive, detail-oriented focus
- Ability to effectively communicate with internal and external customers and vendors
- Able to effective communicate both written and verbal in English and French
- Customer service focused