Citrix Service Manager 100%

REFERENCE NR.: 4982TG

PLACE OF WORK: Basel

START: January 2015

DURATION: until 31.12.2015 (ca. 12 months)

INTRODUCTION: For one of our clients in Basel we are looking for a Citrix Service Manager.

ROLE:

. Manages the service or service portfolio offered to customers. (Leads decisions to add, freeze, modify or discontinue the service or services within the tower.)
. Manages processes and resources delivering the service, responsible for overseeing the service delivery team, ensuring the coordination of this team in overall planning activities, service delivery and issue resolution.
. Ensures that all supporting components of the service are aligned and managed as an integrated service.
. Responsible for the overall continuous improvement, cost reduction and performance of the services.
. Is responsible for the budgeting and resource allocation for the service(s) for which he/she is responsible.
. Constantly monitors and reviews performance, provides a set of key service metrics
. Plans and negotiates with customers and peers to establish the overall service(s) and the associated characteristics of service(s) needed.
. Collaborates with the Sourcing Organization on supplier management and establishes/reviews/approves key contracts with external service providers, as needed
. Establishes/Updates/Approves the Service Catalog entries, as needed.
. Ensure proper implementation of global standards, policies regulatory compliance (GLP & GCP)

REQUIREMENTS: 

. Bachelor's degree or above
. Minimum of 8 years experience in design, development, implementation, and management of IT systems for large, global organizations
. Extended knowledge of Citrix products - XenApp, XenDesktop, Netscaler. Citrix certifications are desirable.
. Experience as a System Admin/Architect/Engineer with Windows Server OS, Microsoft Active Directory, VMware ESX
. Familiar with networking technologies - TCPIP, DHCP, TFTP, Firewalls, DMZ
. Familiar with Application delivery methods and application packaging (APP-V, MSI)
. Project management experience or equivalent training
. Service Management and ITIL Experience.
. Extended experience in automation, configuration management

LANGUAGE: Fluent in English