Cisco Unified Contact Center Engineer (UCCE)

ROLE

Routing of "DD Rejection Letter" calls
Call Prioritisation
Outbound Incomplete Web Quote Call Back Campaign
Amend Emergency Closure Scripting
Create Web Mobile App Numbers & Routing
Request for 2 new telephone numbers
Request for information on current Emergency Closure scripts
Phone and UCCE Configuration.
Design Under Way

EXPERIENCE

Understand the Cisco Unified Contact Center product portfolio and platform architecture

Choose the right single-site, multi-site, or clustered deployment model for your environment

Take a life cycle services approach to UCCE deployment and application configuration- including preparation, planning, design, and implementation

Implement traditional, current-generation, and next-generation call routing

Master the latest best practices for call flow Scripting

Understand UCCE's nodes and distributed processes and build a clean system startup sequence

Design, implement, and deliver unified CM/IP IVR solutions

Set up and efficiently manage UCCE databases

Make the most of UCCE's reporting tools

Effectively maintain any UCCE deployment, including older versions