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Cisco Unified Communication & Contact Center Architect

Eingestellt von Volt

Gesuchte Skills: Design, Client, Designer, Ip

Projektbeschreibung

For one of our clients active in the financial telecommunications sector and located in the south of Brussels (Belgium) we are currently looking for an experienced Cisco Unified Communication and Contact Center Architect/Designer.

Scope:
Our client operates today an internal telephony system built on the Nortel/Avaya TDM-based solution (CS1000) together with an Avaya Contact Center (AACC 6.2).
The CRM tool used is Salesforces.com and is integrated with the contact center (pop -up windows with customer information, best skill routing, )

Our client is currently migrating the full Nortel/Avaya solution towards a full Cisco solution. During the migration, both systems (Avaya/Nortel and Cisco) will co-exist and must remain seamlessly integrated.
This migration will be done into 2 phases:
In the first phase, currently on-going, the Cisco Unified Communication infrastructure (CUCM, CUPC) has been designed and deployed.
All the "standard" telephony users will be migrated to the Cisco system until the end of the first phase, where only the Contact Center agents remain on the Avaya/Nortel system.

In the second phase, the Cisco Contact Center infrastructure will be designed and deployed, and then the Contact Center agents will be migrated toward the Cisco Contact Center Solution.
At the end of the second phase, all users (standard users and contact centers agents) will be on the Cisco solution.

Mission:
The person we are looking for will collaborate to the design of the Cisco Contact Center Solution (phase2).
He/she will need to pay attention to:
-All integration aspects with the Cisco Telephony system already in place
-The integration with salesforces.com
-The migration from the Avaya CS1000/AACC system
-The translation of the scripts currently defined in the Avaya AACC system
-If needed, he/she might also be involved in the fine-tuning/adaptation of the Cisco Telephony system deployed in Phase 1.
-He/she will provide Level-3 support to the operations teams

Profile:
-Wide experience with IP Telephony solution as a Designer or as an Architect
-Strong expertise in the Cisco Unified communication and Cisco Contact Center solutions
-Fluent in English, French or Dutch is a plus
-Ability to work in a team of 3 to 4 persons
-Ability to write clear and concise design documents allowing the Operations department to deploy, configure, provision and operate the solution
-Knowledge of Avaya Contact Center
-Available by the beginning of May at the latest.

Location:
-The function will be based in Belgium, Brussels area.

Mission Duration:
-The mission will start in May 2013 (beginning of mid May) until the end of the year, with possible extension in 2014.

Projektdetails

  • Einsatzort:

    Brussel, Belgien

  • Projektbeginn:

    asap

  • Projektdauer:

    32 weeks

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Volt