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Cisco Unified Communication and Contact Center Architect/Designer - Br

Eingestellt von Octopus Computer Associates

Gesuchte Skills: Designer, Client, Design, Network

Projektbeschreibung

CISCO UNIFIED COMMUNICATION AND CONTACT CENTER ARCHITECT/DESIGNER - BRUSSELS, BELGIUM - ENGLISH SPEAKING

(CISCO UNIFIED COMMUNICATION AND CONTACT CENTER ARCHITECT, CISCO UNIFIED COMMUNICATION AND CONTACT CENTER DESIGNER, CISCO UNIFIED COMMUNICATION AND CONTACT CENTER CONSULTANT, CISCO ARCHITECT, CISCO DESIGNER, CISCO CONSULTANT, CISCO ENGINEER, CUCM, CUPC, CUCC, CISCO UNIFIED COMMUNICATION AND CONTACT CENTER,  AVAYA, AVAYA CONTACT CENTRE, AVAYA CONTACT CENTER, UNIFIED CCE, SYSTEM ARCHITECT, SYSTEMS ARCHITECT, CISCO ARCHITECT, CISCO NETWORK ARCHITECT, SALESFORCE ARCHITECT, SALESFORCE.COM ARCHITECT, NETWORK ARCHITECT, BRUSSELS, BELGIUM, CISCO, SALESFORCE, SALESFORCE.COM, NORTEL, CISCO CONTACT CENTER SOLUTION, CISCO UNIFIED COMMUNICATION INFRASTRUCTURE)

One of our Major Clients is urgently looking for a Senior Cisco Unified Communication and Contact Center Architect/Designer.

PLEASE FIND SOME DETAILS BELOW:

Scope:

The Client operates today an internal telephony system built on the Nortel/Avaya TDM-based solution (CS1000) together with an Avaya Contact Center (AACC 6.2).

The CRM tool used by the client  is Salesforces.com and is integrated with the contact center (pop -up windows with customer information,  best skill routing, )

We are currently migrating the full Nortel/Avaya solution  towards a full Cisco solution.  During the migration, both systems (Avaya/Nortel and Cisco) will co-exist and must remain seamlessly integrated.

This migration will be done into 2 phases:

In the first phase, currently on-going, the Cisco Unified Communication infrastructure (CUCM, CUPC) has been designed and deployed.

All the standard telephony users will be migrated to the Cisco system  until the end of the first phase, where only the Contact Center agents remain on the Avaya/Nortel system.

In the second phase, the Cisco Contact Center infrastructure will be designed and deployed, and then the Contact Center agents will be migrated toward the Cisco Contact Center Solution.

At the end of the second phase, all users (standard users and contact centers agents) will be on the Cisco solution.

Mission:

The person we are looking for will collaborate to the design of the Cisco Contact Center Solution (phase2).

He/she will need to pay attention to:

- All integration aspects with the Cisco Telephony system already in place
- The integration with salesforces.com
- The migration from the Avaya CS1000/AACC system
- The translation of the scripts currently defined in the Avaya AACC system
- If needed, he might also be involved in the fine-tuning/adaptation of the Cisco Telephony system deployed in Phase 1.
- He will provide Level-3 support to the operations teams

Profile:

- At least 10 years of experience with IP Telephony solution as a Designer or as an Architect
- Strong expertise in the Cisco Unified communication and Cisco Contact Center solutions
- Fluent in English, French or Dutch is a plus
- Ability to work in a team of 3 to 4 persons
- Ability to write clear and concise design documents allowing the Operations department to deploy, configure, provision and operate the solution
- The function will be based in Belgium, Brussels area.

Please send CV for full details and immediate interviews. We are a preferred supplier to the client.

Projektdetails

  • Einsatzort:

    Brussel, Belgien

  • Projektbeginn:

    asap

  • Projektdauer:

    8 months+

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Octopus Computer Associates