Cisco UCCE Voice Engineer

6 months rth,

Job Knowledge and Expertise:
Cisco UCCX and UCCE
VoiceXML 2.0 Access (relational database structures), Word and PowerPoint are preferred.
Excellent written and verbal communications skills required. Must be a self-starter and able to work in a team environment
UCCE/ICM Enterprise script, design, deployment experience.
Solid understanding of Cisco database schema.
Network Design
Expert at using Microsoft Visio.
Advanced networking skills
Device Implementation and administration
8+ years experience
8+ years process development, support and implementation of systems architect
Must be CCIE
Experience with Cisco UCCE/ICM Solution Architecture and Integration Design.
Experience with SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis.

Minimum Education & Experience:
Minimum (8) years professional experience
Bachelor's Degree
Minimum CCVP
Track record working with UCCE systems with a minimum of 1000 endpoints.

Responsibilities:
This position is responsible for all aspects around the company's Cisco telephony platform. This includes but not limited to:
Developing new UCCE/UCCX applications and maintaining Legacy applications.
Plan, design, and implement the migration from UCCX to UCCE.
Oversee IVR projects.
Provide 24x7 on-call support.