Cisco Support Engineer

PROJECT DESCRIPTION:
The VOIP/ISP Services Networking Tech Support Manager provides an elevated level of technical support on networking issues to the teams within the IP Server/VOIP NRC. This position will be responsible for performing Operational Readiness Testing (ORT) on Routers, load balancers, and Session Border Controllers within multiple VOIP platforms. Performing the ORT requires this position to ensure that all supported elements have the proper network connectivity, are configured properly, are functioning properly, proper alarming is occurring, and all Operational requirements are met. This position will be responsible for troubleshooting and resolving the problems that cause testing to fail. In those cases in which technical assistance is required this position will partner with company Labs, company Advanced Technical Support, and vendors to troubleshoot and resolve the problems. In situations where the testing procedures require updating this position will be responsible for updating the documented procedures and will be responsible for sharing the updated documents with others within the team. The position will oversee and/or manage multiple deployments in parallel and each deployment will have a specific project schedule that must be met. This position will be responsible for ensuring the elements they are responsible for testing meet the testing completion schedule and that status reports are provided to others within the team. This position supports Cisco and Foundry networking equipment and Acme Packet Session Border Controllers and will be expected to understand and interpret complex networking and VOIP problems. Advanced level knowledge of BGP, OSPF, and SIP protocols is required. While the position focuses on Routers, Switches and networking issues, the complexity of the work requires some knowledge of VOIP networks. A minimum of 3-5 years providing advanced networking technical support is required.

SKILLS:

IP Networking, Cisco Routers, Troubleshooting complex networking problems, Written Communications, Verbal Communications required. VOIP, Project Management, Foundry desired.