Channel Analyst - Retail Banking - Online Channel

ROLE - Channel Analyst

DURATION - 6 months

LOCATION - Edinburgh

PURPOSE OF THE PROGRAMME

A key deliverable of the programme is a new Online Channel, which will provide customers with the ability to manage all transaction banking products through a single portal. 

PURPOSE OF THE ROLE

The role of the Channel Analyst is to work on strategic developments to ensure that BAU channel management activities continue.  

Core activities include

- Ad hoc updates to customer and colleague collaterals to meet regulatory and mandatory requirements
- Delivery of BAU project activities
- Support for channel/product management activities including complaint analysis and responses, performance/KPI measurement and tracking.
- Channel campaigns and communications development
- Incident support

CORE SKILLS

- Business Analysis  and Project Management
- Good relationship building with a wide range of business and technical stakeholder groups
- Marketing processes
- Effective communicator, both written and verbal
- Ability to work autonomously and as part of a team
- Good delivery record
- Online experience
- Financial services Experience
- Experience of working in online banking service support and development