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Change Manager
Eingestellt von Clarius (Melbourne)
Projektbeschreibung
Responsibilities:
- Delivering Change management for assigned Customers.
- Managing the on time delivery of all Change Process outputs as defined in the change policy, process and procedure.
- Ensuring customer satisfaction as it relates to delivery of Change to agreed SLA. Working with our clients to set expectation for the delivery of ITIL Change requirements using a variety of communication methods such presentations, training, meetings and knowledge sessions.
- Leading and guiding and training the team and other relevant stakeholders
- Advising on best practice and implementing best practice actives Represents Change Management in customer focus meetings.
- Keeping Change documentation current and in line with Change best practice.
- Producing Post Implementation Reviews to identify improvements to process and procedure over time; documenting those improvements in the Customer Service Improvement Plan; tracking improvement actions to completion and closure.
- Acting as an escalation point for other Service roles to improve service/SLAs.
- Providing Change statistics as agreed within the contract to the customer and defined by management, completes analyses of statistics and produces statistical reporting to identify trends.
- Reviewing customer contracts including SLAs related to Change management.
- Acting as a SME for Change management and assists with new bids, migrations and transitioning of new Customers into Change Management.
Skills and Experience required:
- At least 5 years experience in a change management role in a corporate IT environment.
- ITIL Service Management Certification.
- Possess superior analytical skills.
- Able to communicate complex situations and activities in straightforward way to non-technical people.
- Able to make decisions and carry out result to customer satisfaction.
- Able to present reporting, and facilitate Change Management Meetings, Customer Advisory Board (CAB), and Post Implementation Reviews.
- Self-motivated, able to take ownership of the Change management process and ensure it is maintained throughout the organisation.
- Desirable: Experience in managing a team.
Brilliant opportunity to join one of the world's leading IT services vendors! Apply today and interview tomorrow.
Projektdetails
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Einsatzort:
Melbourne, Australien
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Projektbeginn:
asap
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Projektdauer:
4 months
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
Sonstiges