Change Analyst - Amsterdam, the Netherlands

Change Analyst - Amsterdam, The Netherlands

LANGUAGES: ENGLISH only

SKILLS AND EXPERIENCE:

- 2 to 5+ years of experience
- Knowledge of, experience relating with; IT MANAGED SERVICES AND OUTSOURCING, BID MANAGEMENT & PRE-SALES PROCESS, PROJECT MANAGEMENT
- Proficient in MS OFFICE tools
- Fast learner, able to adapt, motivated
- Precise, punctual and independent personality
- Team Player
- Stress tolerant
- Able to handle multiple tasks and occasional peak loads

DESCRIPTION OF WORK:

- Supporting the daily management Change Office Flow including but not limited to status updates, registrations, information distribution, closing, etc.
- Plan meetings, take minutes and maintain team action log, organize and coordinate internal assessment meetings when new requests arrive
- Prepare and distribute the response package in collaboration with stakeholders
- Document if requirements are clear to prepare proposal & pricing together with the team, requesting extra intake if needed and decided
- Validate and document with the team if the change request complexity and the type of change request is correct and create simple proposals according to process (WOR,POR,SCR,CCR)
- Maintain and updating the Change Requests proposals file (Excel)
- Validate and document with the team the Risk level in collaboration with Business Assurance
- Participate in the internal evaluation meeting of each request and in intake meetings and discussions in order to formally document the decisions and actions in the meeting minutes
- Support sending the response package
-If allowed and approved prepare the response of low complexity requests in collaboration with the team (rate card based)
- Initiate Delivery after formal order of the customer - organize handover session and meetings
- Support the initiation of the Process (if needed) during the delivery phase of a request
- Provide and manage the gathering of management information related to the Change Office
- Maintain the Change & Demand Office mailbox and Sharepoint portal and its contents
- Apply the specific structured Change Office methodology
- Support the assessment the change impact and communication efforts
- Support senior leaders including but not limited to Change Office Management
- Coordinate efforts with other specialists and liaise with client counterparts where required
- Track and report issues
- Measure success metrics and monitor change progress
- Assist in the coordination of the Change portfolio and change load
- Maintain the resource plan (Excel)
- Maintain the team mailbox by assigning and forwarding mails to who it is directed to and those that might be interested by it

Please send your CV to Abdi to discuss further.

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