Change Agent

FOR OUR CLIENT, GLOBAL BANKING COMPANY LOCATED IN ZURICH IS LOOKING FOR A PEX CHANGE AGENT FOR A 5-MONTHS CONTRACT WITH A CHANCE FOR AN EXTENSION.

YOUR ROLE
Are you passionate about change do you want to make a difference in an organization?

We're looking for someone who is able to collaborate with all levels within the organization and who can:

. Assess current conditions from 5 different angles (Voice of the Customer, Process Efficiency, Metrics & Results, Mindsets & Behaviors and Organization & Skills)
. Solve problems, optimize processes and introduce new ways of working with a focus on Continuous Improvement
. Deliver PEX initiatives which include optimization projects and Target Operating Model design
. Implement solutions and ensure sustainable change
. Lead opportunity assessments to identify suitable processes for automation
. Collaborate with Digital PEX engagement leads and solution design specialists in identifying automation solutions
. Coach client teams on tools and methods and help line managers with the consistent implementation of the PEX Way

Your team
Sitting within GCOO COO, you'll be working as part of the Process Excellence team (PEX team), which acts as a center of competence for process (re-) design and optimization work across bank, with tools to deliver continuous front-to-back efficiency and to lead lean transformations.

You have:
. Academic degree or equivalent
. 3 years line and/or project management experience, preferably in the financial services industry
. Knowledge and experience in one or more of the following areas: Process Optimization, Continuous Improvement, Robotics Process Automation, RPA tools (eg, Automation Anywhere, Blue Prism, Cicero OpenSpan), Target Operating Model design, Business Process Management (BPM), Agile
. Good understanding of operational processes in the financial services industry
. Strong analytical, communication and facilitation skills
. Lean Six Sigma knowledge and skills are a plus
. Fluent in English both oral and written

IMPORTANT
- 5+ years in Change Process Management, Process Optimization, Target Operating Model design, Transformation Management or related field
- Wealth Management background and work experience
- Lean Six Sigma certification
- Fluency in English

For more information please contact (see below)