Centre Activity Manager 2013

Are you a good manager, are you looking for fun and adventure?
Manage a team of Activity staff, insuring our school groups have an unforgettable holiday.
Positions available from February 2013
At a Glance
Directly reporting to the Travel Class Operations Team, the Centre Activity Manager is responsible for the management and product delivery at the centre, Travel Class staff and the safety and welfare of all our customers.
Managing a team of Activity staff, you will ensure that your staff are motivated, presented in line with company grooming standards and focused on delivering excellent results throughout the operation.
You will act as the focal point of management and customer service contact for our suppliers and visiting groups prior to and throughout the operation. The activity team will act as exemplary role models and be a key point of contact for all customers throughout their stay.
Responsibilities
Promoting excellent customer service, communicating with all customers (internal and external) ensuring that expectations are exceeded and all targets are achieved.
Developing sustainable relationships with customers (internal & external) prior to arriving on centre and throughout the operation.
Ensuring that Party Leader Welcome Meetings are effectively delivered throughout the operation.
Ensuring that all customer (internal & external) queries, enquiries, any complaint issues are dealt with in a polite, effective and in a timely manner, prior to arrival on site and throughout the operation.
Responsible for ensuring that the Company's Health and Safety Policy is adhered to and that excellent standards of Health and Safety are maintained on site, including accurate record keeping and report writing.
Responsible for ensuring that all parts of the site will adhere to BAPA, LOtC, Adventuremark, BCU & AALS standards and procedures.
Compliance with the Company's child protection & safeguarding policy at all times.
Ensuring that effective activity programme timetabling is in place for all groups to maximize the experience of all customers during their stay.
Ensuring that all promotional material is in line with the operational presentation / display standards and that the highest standards are maintained throughout the season.
Pro-active quality control of all aspects of delivery and program development in liaison with the Travel Class Operations Team.
Ensure the Company's Equal Opportunity policy is being followed in all aspects of the operation.
Responsible for the development of all Travel Class staff ensuring that timetabled performance development reviews and regular one to ones with team members are completed.
Coordinating onsite staff training and apprenticeship work in compliance with the Travel Class induction scheme and the activity standards and procedures.
Co-ordinate timely staff movements when required.
Ensuring that all activity areas on & off centre are set out as per Travel Class operational guidelines and that equipment is well maintained and presented throughout the season.
Actively promote the Travel Class products on site to ensure that all financial targets are achieved on a weekly basis.
Responsibility of merchandise, weekly stock reconciliation and financial reporting.
Adhere to weekly administration duties & reporting deadlines. · Co-ordinate and facilitate inspection visits from both Head Office, Party Leaders and Safety Personnel.
Co-ordinate and facilitate inspection visits from both Head Office, Party Leaders and Safety Personnel.
Any other tasks requested by the Travelclass Operations and Development Manager and Operations Team deemed relevant to this role.
Requirements
- 21 years old or above.
- Valid driving license.
- IT literate.
- Organisational skills to enable achievement of weekly deadlines and targets.
- Previous experience in working with targets (financial & non financial) and budgets.
- Previous management/supervisory experience.
- A proven excellent customer service record Flexibility within role and to change locations as per business needs.
- Act as a positive role model at all times. Motivational & inspiring to drive a team to achieve excellent results
- Previous experience in working to BAPA, LOtC and other governing bodies policies, completion of required appendices and inspections.
- Excellent time management and ability to delegate where appropriate.
- Satisfactory receipt of 'Subject Access Disclosure' and 'Enhanced CRB Disclosure'

Desirable:
- Previous sales experience
- Previous presentation experience
- Knowledge of Performance & Development Management
- GNAS
- Single Pitch Award (SPA)
- Climbing Wall Award (CWA)
- Watersports qualifications and experience
- Relevant First Aid Qualifications

Benefits
- A seasonal contract with remuneration corresponding to the size of the centre and the experience of the individual.
- The position is live in, including full board accommodation.
- Performance related Bonus scheme.
- Opportunity to gain additional NGB and other Nationally recognised Qualifications (where applicable).
- Opportunity to gain further experience working within the TUI Travel PLC Activity Sector and with third parties.

Job Division: JCA
Location: Nationwide UK