CEM Consultant

CEM Consultant

We are currently recruiting for our client, a prestigious telecommunications company to join their project in China.

Position Title: CEM Consultant

Position Type: Contract

Start Date: July 2015

Duration: 12 months

Location: Shenzhen

Contact: Dalibor Slatki

Responsibilities:

- Supporting Service Sales and Marketing projects, Knowledge Sharing and Best Practice transfer through leadership, coaching, mentoring or formal training activities.
- Develop and articulate CEM Solution portfolio and value propositions matching customer requirements driving market segmentation of customer experience in data monetization, customer satisfaction, and enterprise SLA assurance.
- Identify add on sales opportunities during assignments and/or with existing customers and communicate to appropriate business development areas.
- Support major marketing events and activities as a subject matter expert.
- Remain current with market trends and developments to identify opportunities and produce quarterly market and Business Intelligence reports.
- Benchmark CEM service Solutions to improve market place performance and inform regional strategy in order to meet or exceed competitor offers.

Qualifications/Skills Required:

- Extensive expertise in traditional Network Services, Service Quality Management and Customer experience management supported by operator or enterprise Business operations experience gained in delivery and senior managerial roles.
- CEM architecture and standards such as TM Forum.
- CEI/QoE/KQI mapping, assessment and improvement Methodologies. End user satisfaction (NPS/CSAT/P3) assessment and improvement.
- End user life cycle management. Service quality management, User experience management platform deployment and integration.
- Customer experience management system architecture, Experienced in BSS/OSS, massive Data Mining and Analysis.
- Commercial experience in Sales, business development, marketing, sales support or contract management roles.
- Business modelling, Strategy and Roadmap development and implementation.
- Language skills: English, Mandarin is a plus

Please submit your CV

Quoting reference: MGDS_CEM5805

Or call Dalibor

If you know of anyone within your network who may also be interested in this position, we highly appreciate you forwarding this position to them.

Please note:

1. That we do all we can to respond to your application but if we have not contacted you within 2 business days following your application, it is likely we are not able to consider your application for this position.

2. We cannot consider your application for this position if you are currently working for our client. Your application can only be considered if you have written confirmation you are leaving your current position.