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Cat-Modelling Support & Maintenance Engineer- London - Sogeti UK - Fin
Eingestellt von Sogeti UK Ltd
Gesuchte Skills: Support, Engineer
Projektbeschreibung
CAT-MODELLING SUPPORT & MAINTENANCE ENGINEER - CUSTOMER SUPPORT, ADVANCED TROUBLESHOOTING - BUSINESS MODELLING APPLICATIONS - LONDON - SOGETI UK - FINANCIAL SERVICES CUSTOMER
Cat-Modelling Support & Maintenance Engineer - customer support, advanced troubleshooting - business modelling applications - London - Sogeti UK - Financial services customer
Sogeti UK are looking for a number of a Cat-Modelling Support & Maintenance Engineer to join our testing practice during an exciting period of expansion. You'll have the opportunity to gain experience in a range of sectors including insurance, financial services, public sector, retail and many more. Working for Sogeti is hugely varied and a great way to build up experience in a relatively short space of time.
Sogeti UK is the UK's leading provider of software testing services (Ovum, 2011). We have over 20 years of experience in delivering structured testing solutions, helping to transform the IT testing and Quality Assurance performance of organisations in both public and private sectors. In February 2010, Sogeti and Capgemini came together to create an enlarged network of test centres and professional test resource units worldwide, with a combined capability of 11,000 test professionals and 14,500 application specialists with test experience.
As a leading consultancy we've quadrupled in size in the last 5 years and will continue to expand as we continue to win new business.
ROLE
As we're going through a period of rapid growth, we're seeking a Cat-Modelling Support & Maintenance Engineer to be based on customer site in the London. You'll be required to provide customer support and advanced troubleshooting for key line of business modelling applications - including RMS RiskLink and RiskBrowser, AIR Catrader and Touchstone systems.
As a Consultant, you will act a trusted advisor and be required to build relationships, exceed delivery expectations, champion best working practices and identify areas for improvement.
We encourage continuous learning and development and you'll have the ability to obtain further certifications through Sogeti Training.
AS A CAT-MODELLING SUPPORT & MAINTENANCE ENGINEER YOUR DUTIES WILL INCLUDE:
Providing customer support and advanced troubleshooting for key line of business modelling applications - including RMS RiskLink and RiskBrowser, AIR Catrader and Touchstone systems.
KEY ACCOUNTABILITIES:
- Investigation and resolution of issues reported by users by a variety of methods. Liaising with and assigning issues to other teams within IT and third party support providers as appropriate - reporting issue resolutions, fix timescales and workarounds to affected users in appropriate terms.
- Monitor application performance and availability via monitoring tools, investigation, escalation and resolution of performance issues howsoever reported.
- Maintain up to date operational documentation including environment configuration, procedures & process documents, troubleshooting guides and Wiki articles for use by other teams and colleagues.
- Identify pro-active improvement opportunities for the overall health and performance of these systems.
- Attend Service Review meetings with both the business and external suppliers providing system health metrics to support review conversations.
- Work alongside the business providing guidance on best practice for the usage of these applications being the go to' person for issues and requests.
- Application management including account and permission administration via Active Directory and other methods.
- Support problem management investigations into root cause of issues and provide input into CSIP activities.
- Work with DBA's and technical teams to ensure all support activities are delivered in a timely manner.
- Organise regular health checks of the environments to ensure housekeeping tasks are performed and system are maintained to optimal levels. Identify and test patches & fixes that are relevant to the environments.
- Liaise with employees at all levels within the organisation - communicating with customers in a professional and courteous manner at all times, providing technical support in a customer focused way.
ESSENTIAL SKILLS
- Must have proven experience in supporting business applications including systems administration, problem solving, technical analyses and troubleshooting methodologies
- Demonstrable experience of proactive ownership of a product and pride in resolving issues and improving the product performance
- Must possess a strong competence and experience with the following technologies:
- o Microsoft Windows and Server products
- o SQL Administration
- o Database connectivity (eg ODBC, .NET access)
- Strong competence on Windows Server system administration/troubleshooting
- Proven competence in issue resolution and management
- An appreciation of the importance of customer service (keeping customers informed, understanding their motivation and translating the process into clear terms)
DESIRABLE SKILLS
- Solid SQL knowledge
- A good understanding of the software development process
- ITIL foundation certificate
- Application deployment and testing experience
- Experience of handling multiple call management systems
- Implementing or supporting business software applications into the insurance market
- Experience supporting RMS RiskLink, AIR Catrader and Touchstone systems
- Experience of using performance monitoring tools to identify issues
- Awareness of Networking protocols, Server hardware, Virtualisation, SAN and Cluster technologies - their limits and requirements
- Awareness and application of disaster recovery and security principles for networking and data storage.
This is an excellent opportunity for a service driven Cat-Modelling Support & Maintenance Engineer offering the ability to enhance your skill set through a variety of challenging projects!
PACKAGE: EXCELLENT SALARY + BENEFITS
Cat-Modelling Support & Maintenance Engineer - customer support, advanced troubleshooting - business modelling applications - London - Sogeti UK - Financial services customer
Cat-Modelling Support & Maintenance Engineer - customer support, advanced troubleshooting - business modelling applications - London - Sogeti UK - Financial services customer
Sogeti UK are looking for a number of a Cat-Modelling Support & Maintenance Engineer to join our testing practice during an exciting period of expansion. You'll have the opportunity to gain experience in a range of sectors including insurance, financial services, public sector, retail and many more. Working for Sogeti is hugely varied and a great way to build up experience in a relatively short space of time.
Sogeti UK is the UK's leading provider of software testing services (Ovum, 2011). We have over 20 years of experience in delivering structured testing solutions, helping to transform the IT testing and Quality Assurance performance of organisations in both public and private sectors. In February 2010, Sogeti and Capgemini came together to create an enlarged network of test centres and professional test resource units worldwide, with a combined capability of 11,000 test professionals and 14,500 application specialists with test experience.
As a leading consultancy we've quadrupled in size in the last 5 years and will continue to expand as we continue to win new business.
ROLE
As we're going through a period of rapid growth, we're seeking a Cat-Modelling Support & Maintenance Engineer to be based on customer site in the London. You'll be required to provide customer support and advanced troubleshooting for key line of business modelling applications - including RMS RiskLink and RiskBrowser, AIR Catrader and Touchstone systems.
As a Consultant, you will act a trusted advisor and be required to build relationships, exceed delivery expectations, champion best working practices and identify areas for improvement.
We encourage continuous learning and development and you'll have the ability to obtain further certifications through Sogeti Training.
AS A CAT-MODELLING SUPPORT & MAINTENANCE ENGINEER YOUR DUTIES WILL INCLUDE:
Providing customer support and advanced troubleshooting for key line of business modelling applications - including RMS RiskLink and RiskBrowser, AIR Catrader and Touchstone systems.
KEY ACCOUNTABILITIES:
- Investigation and resolution of issues reported by users by a variety of methods. Liaising with and assigning issues to other teams within IT and third party support providers as appropriate - reporting issue resolutions, fix timescales and workarounds to affected users in appropriate terms.
- Monitor application performance and availability via monitoring tools, investigation, escalation and resolution of performance issues howsoever reported.
- Maintain up to date operational documentation including environment configuration, procedures & process documents, troubleshooting guides and Wiki articles for use by other teams and colleagues.
- Identify pro-active improvement opportunities for the overall health and performance of these systems.
- Attend Service Review meetings with both the business and external suppliers providing system health metrics to support review conversations.
- Work alongside the business providing guidance on best practice for the usage of these applications being the go to' person for issues and requests.
- Application management including account and permission administration via Active Directory and other methods.
- Support problem management investigations into root cause of issues and provide input into CSIP activities.
- Work with DBA's and technical teams to ensure all support activities are delivered in a timely manner.
- Organise regular health checks of the environments to ensure housekeeping tasks are performed and system are maintained to optimal levels. Identify and test patches & fixes that are relevant to the environments.
- Liaise with employees at all levels within the organisation - communicating with customers in a professional and courteous manner at all times, providing technical support in a customer focused way.
ESSENTIAL SKILLS
- Must have proven experience in supporting business applications including systems administration, problem solving, technical analyses and troubleshooting methodologies
- Demonstrable experience of proactive ownership of a product and pride in resolving issues and improving the product performance
- Must possess a strong competence and experience with the following technologies:
- o Microsoft Windows and Server products
- o SQL Administration
- o Database connectivity (eg ODBC, .NET access)
- Strong competence on Windows Server system administration/troubleshooting
- Proven competence in issue resolution and management
- An appreciation of the importance of customer service (keeping customers informed, understanding their motivation and translating the process into clear terms)
DESIRABLE SKILLS
- Solid SQL knowledge
- A good understanding of the software development process
- ITIL foundation certificate
- Application deployment and testing experience
- Experience of handling multiple call management systems
- Implementing or supporting business software applications into the insurance market
- Experience supporting RMS RiskLink, AIR Catrader and Touchstone systems
- Experience of using performance monitoring tools to identify issues
- Awareness of Networking protocols, Server hardware, Virtualisation, SAN and Cluster technologies - their limits and requirements
- Awareness and application of disaster recovery and security principles for networking and data storage.
This is an excellent opportunity for a service driven Cat-Modelling Support & Maintenance Engineer offering the ability to enhance your skill set through a variety of challenging projects!
PACKAGE: EXCELLENT SALARY + BENEFITS
Cat-Modelling Support & Maintenance Engineer - customer support, advanced troubleshooting - business modelling applications - London - Sogeti UK - Financial services customer
Projektdetails
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Einsatzort:
London, Vereinigtes Königreich
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
-
Kategorie:
Ingenieurwesen/Technik, Sonstiges