Case Handler (Leeds).*evenings*

FANTASTIC OPPORTUNITY - LEEDS CITY CENTRE ROLE - £20,700 + BENEFITS

ABOUT THE ROLE

We are looking for people with good admin and customer service skills to join us for a fixed term contract until at least June 2016. The hours for this role are 3pm-11pm Monday to Friday, making it potentially a great fit around university study or other daytime commitments. You will be responsible for looking after your own caseload of customers to investigate MIS-selling of PPI claims and calculating any redress due to the customer. It will be your job to investigate and assess each customer's case, which will involve liaising with the customer and other parties as required. You will need to weigh up the evidence thoroughly to draw your conclusions.

You will be offered fantastic training to ensure you have all the tools to do the job.

*NB* This is not a selling or call centre role.

ABOUT CAPITA | REMEDIATION SERVICES

Capita Remediation Services is part of Capita plc, the UK's leading provider of business process management and integrated professional support service solutions, with 68,000 staff across the UK, Europe, South Africa and India.

We are a leading player within the remediation market having worked across regulated industries providing bespoke solutions since 1998. Throughout this time, we have successfully reviewed in excess of 2.5 million complaints and paid over £6 billion in redress on behalf of our clients. Our experience spans a wide variety of regulatory product/service areas as well as general servicing complaints and the more niche complaint areas such as escalated complaints and ombudsman referrals.

WHAT YOU WILL DO:

- Conduct a thorough investigation of a case, liaising with the customer and other parties as appropriate
- Weigh up all relevant evidence in line with current guidance and procedures
- Produce a report detailing your investigations and conclusions
- Produce a written response to the customer
- Handle all follow up enquiries and administration

YOUR EXPERIENCE WILL INCLUDE:

- Excellent verbal and written communication skills
- Numeracy and computer literacy (eg. Microsoft Word, Excel and Outlook)
- Customer focused when dealing with a range of people
- Meticulous attention to detail
- Able to analyse information and make decisions confidently
- Organised and able to manage own workload

WHAT'S IN IT FOR YOU?

At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holiday (pro-rata), company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.

WHAT WE HOPE YOU WILL DO NEXT

Help us find out more about you by completing our short application process -CLICK APPLY NOW.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

LISTEN | CREATE | DELIVER

Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.