Case Handler (Chester)

PURPOSE OF THE JOB

To investigate, assess, reach a conclusion and provide a high standard of customer service on individual cases in line with relevant product, procedural and regulatory requirements.
- The role will work on client project(s) with personal and team targets set aligned to client delivery.
- The role is managed by the Team Manager.
- All levels of accreditation granted will be specified by written communication when criteria have been satisfied.

KEY DUTIES & RESPONSIBILITIES INCLUDE:-

- Conduct a thorough investigation of a case, liaising with the customer and other parties as appropriate
- Liaise with the customer and other parties as appropriate via various media (eg written, telephone), ensuring a complete record of all information gathered or given is maintained.
- Weigh up all relevant evidence in line with current guidance and procedures
- Produce a reasoned report detailing your investigations and conclusions in line with authorisation levels achieved using relevant software to provide a full audit trail for the client and the industry regulator
- Produce a written response for the customer ensuring a high standard of communication is achieved at all times.
- Handle all follow up enquiries and administration in an effective and efficient manner.
- To achieve and maintain full accreditation in line with set quality model/standards
- To achieve set targets in line with required quality standards, pro-actively reporting emerging issues
- Take responsibility for own learning and development, keeping up-to-date with all policy, procedural and regulatory developments, maintaining accreditation and making full use of available structured learning opportunities.

QUALIFICATIONSsimultaneously dealing with numerous cases
- Able to work as part of a team
- Willingness to be flexible and adapt to change quickly

Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.