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Call Handlers (Zero Hours Contract)

Eingestellt von Steria

Projektbeschreibung

CALL HANDLERS (ZERO HOURS CONTRACT)

SALARY: £16,024 PRO-RATA

LOCATION: MIDDLESBROUGH

Steria is a world-leading technology and outsourcing business, they run a sophisticated mix of Back Office functions for household names ranging from Tesco to Barclaycard, Royal Mail to Thames Water. Through improving their clients' IT and business processes, enable them to do more of what they do best.

With over 19,000 employees and plans for expansion, this is a great time to join the organisation as you will be pivotal to our continued development and growth plans. We're offering you the opportunity to do more too - using your business skills and knowledge, and your creativity, to add more value than clients would traditionally expect.

ROLE OVERVIEW

Steria have a number of opportunities for Call Handlers to work at Cleveland Police. The successful candidates will be required to work flexibly as required by the business within the Control Room. These roles are offered on a Zero Hours contract basis, although the successful candidates will work as required, there is no guarantee of regular hours.

ROLE RESPONSIBILITIES

- Answer incoming calls to the Cleveland Control Room
- Resolve and route calls as appropriate    
- Use structured questions to prompt members of the public, the business community and partners who contact the Control Room
- May be required to respond to 999 calls and other calls that are classified as an emergency
- Dealing with customers who are experiencing stressful situations
- Ascertain the relevant information and call details to ensure right communication

ESSENTIAL SKILL SET:

- Extensive customer call and contact handling experience or strong background in emergency services
- Excellent communication skills and strong questioning skills are vital for this role
- Strong IT & typing skills
- Experience of Police processes and procedures would be desirable
- Experience of Call Management software as a user Experience of Command & Control software would also be desirable

On offer is the opportunity to work for a UK top 10 IT Consultancy and Service provider. The role comes with a competitive salary, the opportunity for further development and the potential for a wide and diverse career within Steria

Steria is committed to establishing and maintaining a working environment which is free from discrimination and which values all employees as individuals. All employees and prospective employees are selected, recruited, trained and promoted solely on the basis of their skills and behaviour.

APPLICATIONS ARE BY CV WHICH SHOULD BE SUBMITTED QUOTING REFERENCE NUMBER 267974 NO LATER THAN 17TH MAY 2013.

Projektdetails

  • Einsatzort:

    Stockton-On-Tees, Vereinigtes Königreich

  • Projektbeginn:

    asap

  • Projektdauer:

    On Call/zero Hour Contract

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Sonstiges

Steria