Call Dispatcher/Validator/Scheduler/Call Logger

Exciting opportunities have arisen for Call Dispatchers/Resource Schedulers/Dispatch Administrators/Call Loggers to join a well-established blue chip organisation based in Aldermaston, Berkshire (near Tadley).

As a Call Dispatcher you will be responsible for arranging the daily work schedules for the Field Service support team ensuring maximum productivity is achieved. This is done through analysing the tickets that require attendance during the day, gathering them into a close geographical area and then dispatching the appropriately located engineer. The dispatcher will need to liaise with the end customer to update them on the location of the engineer, confirm attendance, provide time updates etc. You will need to be able to build relationships with the engineers in order to dispatch them to sites and will manage the ticket queue for the engineers ensuring tickets are put into work, updated with accurate comments/statuses and closed as appropriate.

The successful Call Dispatcher/Resource Scheduler/Dispatch Administrator will have:
* At least 1 year's recent experience working in scheduling (preferably dispatch)
* 1 year's recent experience in a call centre/call logging environment (preferably)
* Experience working to SLA's and KPI's
* Good geographical knowledge
* Strong Microsoft Office skills (particularly EXCEL)
* Exceptional telephone manner and communication skills
* Excellent attention to detail

The successful candidate needs to be IT literate as they will need to learn and work with the client's in-house ticket management system. The client is looking for an enthusiastic and dynamic individual willing to go the extra mile and contribute to this and innovative team.

This is a permanent position ideally to start ASAP with a salary on offer of up to £18,000 per annum.

This would suit an individual with a previous experience in dispatch looking to start their career by getting a foot in the door to an international expanding company!