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Call Centre - Scheduling & Dispatch Coordinator
Eingestellt von First Point Group - London
Projektbeschreibung
- Checking existing SITE ACCESS instructions (including but not limited to; site access instructions, site & equipment directions, keys and site contact details) in the customer site access databases (Evenflow). Validation of data against best practice.
- VALIDATION OF DATA includes removal of incorrect or out of date or irrelevant information or relocation to appropriate fields
- Validation involves verification of all site access and contact details with site landlords, agents and 3rd parties typically by phone. Where such resources are incorrect or not available, the role holder will be required to use reasonable endeavours to seek out relevant parties using the Internet, past contacts.
- Validation may require emailing site access information forms or web based access survey.
- ESCALATION OF ISSUES raised by landlords, 3rd parties etc during data validation to relevant E///C3 Estates contacts. Recording of issues on audit tracker. Occasional inputting of site access change information from C3 Estates teams and group mail boxes.
Required competencies
Proficient in the use of MS Office - Essential
CUSTOMER SERVICE skills in telephone handling - Desirable
Good written and communication skills - Essential
Experience using TROUBLE TICKETING systems/escalating issues - Desirable
MUST BE ELIGIBLE TO WORK IN THE EU
Projektdetails
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Einsatzort:
West Midlands, Vereinigtes Königreich
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Projektbeginn:
asap
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Projektdauer:
3 month Initial
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
Sonstiges