Call Centre Help Desk/work Scheduler

I am currently looking for Call Centre Help Desk/work scheduler

RESPONSIBILITIES INCLUDE

- Checking existing site access instructions (including but not limited to; site access instructions, site & equipment directions, keys and site contact details) in the customer site access databases (Spectrum and IMS).
- Validation of data against best practice.
- Validation of data includes removal of incorrect or out of date or irrelevant information or relocation to appropriate fields
- Validation involves verification of all site access and contact details with site landlords, agents and 3rd parties typically by phone. Where such resources are incorrect or not available, the role holder will be required to use reasonable endeavours to seek out relevant parties using the Internet, past contacts.
- Validation may require emailing site access information forms or web based access survey.
- Escalation of issues raised by landlords, 3rd parties etc during data validation to relevant E///C3 Estates contacts.
- Recording of issues on audit tracker.
- Occasional inputting of site access change information from C3 Estates teams and group mail boxes.

WORK PATTERN

- 8 hour shifts between 7am and 7pm (Mon - Fri)
- Weekend working patterns that consist of Thu - Mon and again between hours of 7am to 7pm.