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Call Center Support Nurse Job
Eingestellt von Yoh
Gesuchte Skills: Support, Client
Projektbeschreibung
THE BIG PICTURE - TOP SKILLS SHOULD YOU POSSESS:
- Registered Nurse
- Call Center
- Medical Information
WHAT YOU'LL BE DOING:
- First line response to medical information inquiries using MI database based on MI training and sign off.
- Triage more complex questions to appropriate therapeutic area MI specialist.
- Assist in capturing HCP's contact information prior to escalating to the appropriate TA.
- Triage misdirected calls to the appropriate departments for inquiries not related to Medical Information (eg Vaccine Service Center, GRC, Product Quality).
- Uses software applications to document call interactions into databases.
- Recognize and capture adverse events during HCP-engagement.
- Secondary role depending on call volume to Createincumbent is largely self-directed and accountable for defined duties. Job requires use of independent judgment.
- May be recognized as an information resource within department and by others especially for immediate Therapeutic Area.
- Uses discretion and care on a regular basis when working with sensitiven/nconfidential data pertaining to the department or company.
- During HCP engagement, demonstrates ability to actively listen, understand the question asked provide an accurate answer to medical information inquiries and check with HCP to ensure response assisted in his/her clinical decision.
- Has thorough knowledge of the role and objectives of Medical Services and of organizational controls and reporting relationships.
- Demonstrates expertise in a full range of computer skills.
- Possesses professional interpersonal skills necessary to work with all levels of internal and external customers/stakeholders.
- Demonstrates ability to prioritize multiple requests based on own judgment of importance/need to the customer or organization.
- Knowledge generally acquired with a RN/RPh/PharmD related work experience.
- Possesses experience with interactions with healthcare professional involving patient care.
WHAT YOU NEED TO BRING TO THE TABLE:
- Registered nurse or PharmD
- Call center or related customer-service experience
- Must hold an active license to practice
OPPORTUNITY IS CALLING, APPLY NOW!
RECRUITER:Hannah Cihlar
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.
J2W: HC
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Ref:
SFSF: LS
Projektdetails
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Einsatzort:
Philadelphia, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges