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Call Center Support Nurse Job

Eingestellt von Yoh

Gesuchte Skills: Support, Client

Projektbeschreibung

Yoh has a contract opportunity for a CALL CENTER SUPPORT NURSE to join our client in Research Triangle Park, NC.

JOB OVERVIEW:

- Incumbent does not have authority to make independent choices without immediate direction/supervision with respect to matters of significance.
- Nature of work can require minimal supervision; incumbent is largely self-directed and accountable for defined duties. Job requires use of independent judgment
- May be recognized as an information resource within department and by others especially for immediate Therapeutic Area
- Uses discretion and care on a regular basis when working with sensitive/confidential data pertaining to the department or company

JOB RESPONSIBILITIES:

- Answering incoming calls from healthcare professionals and consumers. Provide in-depth information and specific product and/or corporate knowledge to customers. Resolution of customer issues may involve extensive analysis, research, and problem-solving. Charged with building and strengthening customer relationships, obtaining strategic information, demonstrating broad knowledge and providing appropriate product information.
- First line response to non-clinical medical information inquiries using MI database based on MI training and sign off.
- Triage more complex questions to appropriate therapeutic area MI specialist
- Assist in capturing HCP's contact information prior to escalating to the appropriate TA
- Triage misdirected calls to the appropriate departments for inquiries not related to Medical Information (eg Vaccine Service Center, GRC, Product Quality)
- Uses software applications to document call interactions into databases
- Recognize and capture adverse events during HCP-engagement.
- Secondary role depending on call volume to CreatePharmD considered Call center or related customer-service experience.
- Must hold an active license to practice.

DISCOVER ALL THAT'S POSSIBLE WITH YOH. APPLY NOW.

Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry.

Yoh, a DayJ2W: CLINICAL

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Ref:

SFSF: LS

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Yoh