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Call Center Supervisor
Eingestellt von Claremont Consulting Ltd
Projektbeschreibung
As the Call Centre Supervisor your daily duties will consist of:
*Responsible for deliverables of single or multiple LOBs.
*Manage day-to-day operational activities including setting targets, SLA management, and preparing/executing operational reports. Absenteeism, attrition management.
*Ensure performance results are in accordance with SLA's, key measures and the operating plans
*Collaborative with process manager, on-site liaison and service management team to improve procedures to deliver high quality services.
*Identify, Develop & implement continuous improvement program to increase productivity, product knowledge, efficiency & reduce cost.
*Monitor & evaluate the performance of the team in all areas, including positive recognition & rewards, addressing individual performance improvements and identifying training gaps or needs.
*Assist team members to resolve problems and/or escalate issues to deliver integrated leadership if appropriate.
Experience required for this role is:
*Conflict management/team management skills
*Sound knowledge in MS - Excel, MS - Access & PowerPoint.
*Excellent knowledge in Inbound, Outbound, Email, Chat process and Inbound and Outbound Logistics.
*At least 5 years in Call Centres
*Excellent communication and presentation skills/customer interaction
*Excellent Analytical Skills
*Flexible to work in shifts
Successful candidates will be contacted immediately.
Projektdetails
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Einsatzort:
Peterborough, Vereinigtes Königreich
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Projektbeginn:
asap
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Projektdauer:
12 months
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
Sonstiges