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Call Center Software Programmer
Eingestellt von The Royak Group Inc.
Gesuchte Skills: Ip, Support, Voip
Projektbeschreibung
Local resources are preferred.
Anticipated Start Date: 08/24/2015 - Anticipated End Date: 02/24/2016
RESPONSIBILITIES
Duties to include but not limited to:
- Scripting in CISCO Enterprise ICM and IVR Environments.
- Complete Technical Design, Build, Test, Implementation and Support of projects as assigned.
- Consulting on contact center projects
- Tier 2/3 support of existing contact applications.
SKILLS REQUIRED
- Bachelor's degree or higher in computer science and/or closely related field and one year or more of systems software programming experience in
(a)design of databases,
(b)operating system software using level language,
(c)system capacity planning computer performance and/or
(d) data communications
- Associate's or vocational/technical certificate in computer programming and three years or more of programming experience, including at least one year of systems software programming experience described above
- Experience may be substituted for the required education on a year for year basis to equal five years or more
- Experience Scripting in the Cisco, UCCE and IP-IVR environment
- Experience providing customer service using call center applications
- Experience gathering requirements in a collaborative manner, producing specifications and design in a contact center environment
- Experience in the following Cisco VoIP components: ICM, ACD, CAD, IP-IVR and Call Manager
IF YOU ARE INTERESTED IN THIS OPPORTUNITY, PLEASE SEND:
--- Responses to the above required/desired skills.
--- updated resumes.
--- A paragraph detailing the skills and experience that qualify you as a strong candidate.
--- Rate requirements.
--- 3 professional references.
Projektdetails
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Einsatzort:
Minneapolis, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
6 months +
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges