Call Center Representative III - Inbound

Essential Responsibilities
Responsible for meeting all client group objectives including service standards, productivity guidelines, expenses, and portfolio control.
Ensure a high level of customer/client satisfaction by establishing and maintaining a positive relationship with the client, communicating client group results and ensuring that high quality standards are met.
Cultivate an environment of mutual trust, teamwork, ownership, and involvement at all band levels to transition into an empowered workforce.
Directly responsible for ensuring service levels in customer service and authorizations.
Develop and mentor associates to accept greater responsibility within the team and organization.
Responsible for increased efficiency, productivity and quality.
Balance team and service level responsibilities with assigned projects.
Ensure compliance with Corporate Operating Instructions, Fair Credit Billing Act, Equal Credit Opportunity Act and other applicable federal and state regulations.

Qualifications/Requirements
Basic Math Skills - Arithmetic computation
6 months + of customer service experience in any industry
Willingness to work varied schedules, including evenings, weekends, and holidays.

-You must have a high school diploma or equivalent
-YOU MUST BE WILLING TO TAKE A DRUG TEST, SUBMIT TO A BACKGROUND INVESTIGATION AND SUBMIT FINGERPRINTS AS PART OF THE SELECTION PROCESS