Call Center Customer Support Specialist (IT Troubleshoot) Job

Yoh has an 18 months contract opportunity for a TECHNICAL CUSTOMER SUPPORT SPECIALIST (CALL CENTER) to join our client in Carlsbad, CA.

JOB RESPONSIBILITIES:

- WORK IN A CALL-CENTER ENVIRONMENT and provide SPECIALIZED OVER-THE-PHONE FIRST-TIER HARDWARE, SOFTWARE, AND NETWORKING SUPPORT for veterinary clinics (5000+) who owns company - developed X-Ray and Ultrasound equipment via phone support and email.
- The main focus is on software/hardware troubleshooting in a technical support environment
- Assist in calibrating Digital X-Ray equipment to ensure high image quality.
- System monitoring via remote log in.
- Provide customers with product and service information - required to learn and understand wide range of products related to Equine and Small Animal services.
- ABILITY TO SUCCESSFULLY HANDLE UPSET CUSTOMERS. Work closely in a collaborative work environment where team members build upon each other's' knowledge and provide a foundation meant to raise overall performance.

JOB QUALIFICATIONS:

- GOOD CUSTOMER SERVICE EXPERIENCE (THIS POSITION ENTAILS 8 HOURS OF PHONE/EMAIL SUPPORT TO END USERS ON A DAILY BASIS)
- STRONG CALL CONTROL TECHNIQUE without sacrificing customer service.
- Strong ability to multi-task - enter case notes during the call.
- Recent experience with software troubleshooting supporting external customers - end user and enterprise.
- STRONG PC SKILLS AND KNOWLEDGE OF MS APPLICATIONS. Advanced knowledge of Microsoft Windows 2000, XP Professional, and Windows 2003 Server is required.
- General or working knowledge in three (3) or more of the following areas is strongly preferred: MS SQL Server, Remote Desktop, PACS, TCP/IP, DICOM, and CRM systems.
- Must be extremely detail oriented, organized, and professional.
- Technical certifications a plus (MCSE, MCP, or A+ and/or equivalent work experience).
- KEY SKILLS:
- Heavy CUSTOMER SUPPORT IN A CALL CENTER ENVIRONMENT
- Heavy IT HARDWARE AND SOFTWARE TROUBLESHOOTING

PREFERRED JOB SKILLS/EXPERIENCE/KNOWLEDGE:

- Previous experience in Medical Imaging (Ultrasound, CT, and Radiology) is desired.

DISCOVER ALL THAT'S POSSIBLE WITH YOH. APPLY NOW.

RECRUITER: Gomes (Gomathi Bala)

Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry; visit our website to learn both about our company and about our leading professional staffing solutions.

Yoh, a DayJ2W: PROF J2WBRSDIEGO

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Branch: IT & Telecom