Call Center/Customer Operations Specialist Job

CALL CENTER/CUSTOMER OPERATIONS SPECIALIST needed for a CONTRACT opportunity with our client located in PITTSBURGH, PA

THE BIG PICTURE - TOP SKILLS SHOULD YOU POSSESS:

- Excellent communication
- Customer focus
- Time management

WHAT YOU'LL BE DOING:

- Provides inbound application and functional support for all relevant applications, both internally and externally, by way of chat, webform and phone.
- Resolves 80% of issues without escalation.
- Respond to customer inquiries in a timely manner and within service level objectives.
- Successfully documents all requests through the CRM system while adhering to all documented procedures.
- Provides general assistance to other teams within Global Customer Support.
- Conducts all customer interactions in a manner that presents the client in a positive light.
- Specialists are required to be respectful, fair, gracious and knowledgeable and to uphold the core values established.
- Ensures that individual performance meets or exceeds the department standards.
- All other duties as assigned.

WHAT YOU NEED TO BRING TO THE TABLE:

- Bachelor's degree or two (2) year technical school degree preferred.
- Knowledge in computer hardware and software applications along with experience using the Internet.
- Minimum of one (1) year work experience preferred.
- Fluent in a foreign language is desired
- Customer focus and stress tolerance.
- Superior communication and telephone skills.
- Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
- Strong troubleshooting and problem-solving skills.
- Ability to adapt support style to align with the technical capabilities of the customer.
- Previous customer service experience strongly desired.
- Experience or education in working with individuals from diverse cultures preferred.

IF THIS SOUND LIKE YOU, APPLY NOW!

RECRUITER:Rene Borst

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Contact us if you are an individual with a disability and require accommodation in the application process.

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