C3 Spares Ordering Controller

Spares Ordering/Dispatch Planner

Coventry

A global, blue chip company is currently recruiting for a Spares Ordering/Dispatch Planner to be based in Coventry on a contractual basis.

Please note that candidates are required to have 1 weeks notice maximum.

As a Spares Ordering/Dispatch Planner you will have the following responsibilities;
- Use WFM and ticketing tools to supply and distribute spare parts to field engineers
- Management of all Tickets requiring a Spare part, prioritising work in accordance with SLAs and procedures in order to meet or exceed KPIs
- Assist engineers with any requirements to execute work in relation to spares
- Ensure all tickets have all the required information
- Ensure all spare parts are ordered correctly, adhering to vendor processes
- First point of contact for all Spare Part ordering issues
- Monitor email account for confirmations of Orders, updates or Stock Out
- Maintain constant telephone support for field engineers
- Monitor all work queues, ordering Spares within Dispatch SLA's, ensuring the Field resource is fully optimised.

Applicants to the role of Spares Ordering/Dispatch Planner will ideally have the following demonstrable skills;

- A background in dispatch control to field engineers/ordering spare parts and distributing these
- Proficient in the use of MS Office
- Customer service skills in telephone handling
- Good written and communication skills
- Experience using trouble ticketing systems
- Good Data Accuracy Skills

Please note that candidates are required to have 1 weeks notice maximum.

If you would like to apply for the role of Spares Ordering/Dispatch Planner please send a copy of your up to date CV to (see below)

Project People Ltd is acting as an Employment Business in relation to this vacancy.