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Business Systems Analyst (non-IT) - 8 Month Contract
Eingestellt von Enclipse Corp.
Gesuchte Skills: Support, Design
Projektbeschreibung
JOB TITLE: Business Systems Analyst (non-IT)
LOCATION: Portland, OR 97232
JOB NUMBER: 45580
CLIENT: One of the country's leading health care and health plan providers.
GROUP: Contact Center Strategy Group (contact management)
JOB DESCRIPTION:
- Business-focused with strong telephony and contact center technical skills.
- Must have the ability to understand business operations, identify requirements, constraints, risks and issues.
- The analyst must be able to understand and articulate technological possibilities and limitations within the context of business goals and needs, using language easily understood by others.
- The analyst will be involved in completing deliverables associated with the support and implementation of new enterprise hardware and software solutions used by Member Services and Clinical Call Centers.
- The analyst collaborates with project management team on requirements gathering, design and build activities, user acceptance testing, quality assurance, implementation.
- The analyst must be self-motivated, self-directed and have a proven desire to work with a fast paced team.
TEAM:
- 4-5 people
REQUIREMENTS:
- Associate's degree; Bachelor's degree preferred
- Ability to translate requirements from business to IT in language both sides will understand
- Call Center experience - know the theory, technology and applications used, telephony elements
- Demonstrated telephony experience - know telephony side of call center, know how call center technology plays a role in the overall operations
- Business process improvement
- Demonstrated experience as a business analyst on large multi-department projects and/or initiatives - know the technology beneath the business (telephone systems, workforce management, quality monitoring)
- Demonstrated problem solving skills
- Ability to use advanced features of Microsoft Office applications and support software applications
- Ability to quickly grasp, troubleshoot and analyze complex business processes and technical systems
- Excellent interpersonal skills working with multiple departments to effectively work through a complex organization to influence and facilitate change
STANDARD WORK HOURS:
- 8:00 am - 5:00 pm Monday - Friday
MINIMAL TRAVEL REQUIRED; WOULD BE IN THE AREA WITH NO OVERNIGHTS
INTERVIEWS WILL BE IN-PERSON AND BEHAVIORAL-BASED.
Projektdetails
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Einsatzort:
Portland, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
8 months
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
Medien/Design, Sonstiges