Business Systems Analyst Lead

BUSINESS SYSTEMS ANALYST LEAD SEATTLE, WA 10 MONTHS

LinkedIn recently announced its Most in Demand Employers: 2013. Many of the top 10 rely on COMPUCOM to provide the highest quality IT talent. Find your dream job today!

SOLUTION DELIVERY

- Facilitates discussions with end users of all management levels to gather and gain understanding of business needs
- Supports project initiation and management efforts by assisting in the definition of project scope and the development and maintenance of work plans, estimates, and timelines
- Translates business requirements into technology solutions
- Gathers, analyzes, and documents business requirements to support the design and development of SharePoint 2013 based technology and/or process solutions
- Clearly defines and communicates targeted functional solution via functional design specifications. Specifications may require use cases, sequence diagrams, process swim lane diagrams, etc.
- Creates technical specifications to meet functional requirements. This may also require the ability to create prototypes and lead user reviews of functionality
- Verifies technical designs satisfy functional requirements
- Develops SharePoint components including but not limited to workflows, web parts, lists, web pages, InfoPath forms
- Leverages SharePoint 201x expertise to synthesize and propose appropriate solution options
- Leads iterative solution design and prototyping efforts
- Performs application configuration in support of solution delivery initiatives
- Coordinates solution delivery activities with vendors as required
- Leads solution testing efforts by developing test plans, preparing test environments, coordinating the test execution, and validating test results
- Creates system and end-user documentation to support new system implementation, enhancement deployment, and incident management efforts
- Delivers training and performs knowledge transfer to core support team members and end users as required
- Proactively identifies and effectively assesses improvement opportunities (productivity/efficiency gains, cost savings, etc.)
- Leverages SharePoint subject matter expertise in analysing and troubleshooting complex system/user issues to drive resolution and determine root cause
- Coordinates issue resolution efforts across peer support groups, technical support teams, and vendors as required
- Effectively coordinates and communicates issues resolution with end-users
- Correlates related issues and assesses trends to identify broader improvement opportunities

QUALIFICATIONS

- Functional experience in relevant business area: 5 years experience
- End User support and training: 4 years experience
- Systems design, testing and implementation: 3 years experience
- Ability to communicate clearly and concisely, both orally and in writing
- Effective customer service skills
- Ability to convey technical information in an accessible and understandable manner
- Analytical, problem solving and troubleshooting skills
- Systems and process flow documentation skills
- Understanding of functional area business objectives, strategies and work flow processes
- Working knowledge of Portald, Sharepoint, CMS, Web Development
- Administrative and organizational skills
- Knowledge of business requirements management

CompuCom, the leading IT outsourcing specialist, delivers IT your way. Our clients like working with us because they know that, with CompuCom, it's all about you. Our unique ITSM strategy blends your data center, network, voice, and end user computing environments in an innovative fashion. This radically simplifies your IT, allowing you to focus on growing your business and serving your customers. We are highly regarded by worldwide and regional organizations alike for our pragmatic approach, best practices, and highly skilled workforce. This balance provides the perfect alternative to address the evolving challenges facing you, today and in the future. More than a trusted advisor, CompuCom is your trusted doer.