Business Systems Analyst - Customer Delivery

Plans, directs and completes the analysis of business problems to be solved with automated systems. Provides technical assistance in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements. Acts as a liaison between the user community and internal IT resources. Assess, prioritize and address system defects in a production environment while also communicating the system impacts to the frontline users in an easy to understand, non technical manner. Complete required analysis deliverable documentation. Presents at peer reviews to solicit feedback on materials created.

SKILLS:

QUALIFICATIONS:
-Has the ability to apply the knowledge of the business processes in their area of responsibility and can work with the Business to define requirements that will drive efficiencies in the business taking into account the entire picture as well as the details
-Has the ability to apply the knowledge of the application systems in their area of responsibility and can identify, evaluate and define impacts of changes, provide alternatives both to the application changing and all upstream and downstream systems, or identify if a change is a manual process taking into account the entire picture as well as the details. Generally assigned to cross-functional and cross-departmental projects with moderate complexity and cross-system impacts.
-Has the ability to utilize available resources to determine solutions and document and communicate solutions to meet business objectives.
-Ability to apply modelling techniques to Analyst deliverables
-Has the ability to perform a cost/benefit analysis to determine whether automation is the appropriate course of action.

Experience:
- 1-2 years experience creating Requirement, Functional Specification, & Test Requirement documents required
- 1-2 years experience with supporting purchased or in-house developed applications required

PREFERRED SKILLS:
- 1-2 years experience in software development, software design or business process design and implementation preferred
- 1-2 years experience in telecommunications industry preferred
- 1-2 years experience with a formal SDLC preferred
- 1-2 years year experience developing business solutions with a variety of tools preferred