Business Systems Analyst

Business Systems Analysis for the EasyVista Implementation.

This includes implementing ticketing for ITIL processes such as Incident, Problem, Change, and Request. Work must be completed in accordance with the project timeline, which may be changed as the work progresses. determine and document their specific requirements, create a design to meet those needs, configure and test the system per the design, train users, and implement into production.

Strong demonstrated ability to serve as a liaison between stakeholders and technical teams (developers, testers, project managers, etc.) and help both sides identify, analyze, and evaluate options for implementing and improving the system.
Ability to utilize business requirement content to inform system design, system and/or process documentation, and testing artifacts.
Ability to thoroughly understand, document, and communicate linkages between business processes and system functionality.

Analyze tickets to understand a particular group's work and workflow prior to workshops
Assist Process Analyst in workshops
Capture requirements, enhancements, capture notes, follow-up items, etc.
Create workflows in Visio
Assist with facilitation
Assist with Design
Review and help Service Desk Administrator
Build design document Participate in design walk-through and determine if anything was missed.
Research questions and follow up with customers for clarification and approval.
Testing Consult with test lead on requirements, design, etc.