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Business Systems Analyst
Eingestellt von Synergy Consulting Group, Inc.
Gesuchte Skills: Support, Network
Projektbeschreibung
Salary is up to $40 per hour
You will be responsible for managing all aspects of critical technology events that affect the delivery of service to our clients, the reputation of the organization or pose financial risk ensuring effective communication and the minimization of impact.
Those interested in this opportunity should have at least a four years experience in incident management.
POSITION DUTIES AND RESPONSIBILITIES:
Responsible for managing all aspects of critical technology events that affect the delivery of service to our clients, the reputation of the organization or pose financial risk ensuring effective communication and the minimization of impact.
QUALIFICATIONS:
- 4 years in Incident Management
- Bachelor's degree (preferably in Business or Technology) and at least 4-6 years of experience in an IT Service Management discipline with 2 - 3 years of experience in Incident Management
- Strong leadership qualities and facilitation skills with the ability to lead large groups of technical and operational support through assessment and mitigation activities, facilitate effective bridge lines, assess business impact with Line of Business partners and lead multi-team daily shift turnover
- Big picture thinking to correlate events and incident tickets within the organization as an indication of larger issue and the ability to act on and mitigate impact
- Excellent written and verbal communication skills with an ability to communicate a technology incident to lines of business in a customer-focused business language to all levels of the organization
- Strong customer focus and ability to act with a Sense of Urgency in facilitating and gaining prompt incident resolution
- Advanced level of understanding of business services, business systems and industry best practices
- The ability to network, influence and manage across all management and organization levels as well as cultural boundaries without having direct management authority
- Ability to provide analysis on problem trends and identify process improvement opportunities for continuous improvement
Projektdetails
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Einsatzort:
Cleveland, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges